As the Order-to-Cash process is how organizations receives their cash, the volume of transactions is ideally very high in this process. A high volume of transactions makes the process very prone to errors and inefficiencies. However, this also makes the Order-to-Cash process an ideal target for process mining, as it brings transparency to the whole process. Moreover, it helps you identify root causes for problems (e.g. order changes) and look for ripe automation opportunities.
In this article, you will see what kinds of benefits process mining can bring to your Order-to-Cash process. In addition, I will share three practical tips on how to use QPR's process mining software, QPR ProcessAnalyzer, to help you improve your Order-to-Cash process.