The world of business revolves around a very simple idea – we provide products and services in exchange for monetary compensation from our current and future customers. In our pursuit to keep our customers happy and increase the revenue, we must make sure that we have all the right materials in the right quantities at the right time - every time - to ensure that our supply chain works frictionlessly. Typically, to ensure stability of the supply chain and decrease material costs, companies establish partnerships with reliable suppliers through contract agreements.

However, from time to time, situations arise where people cut corners and make purchases outside of the formal process - this is known as Maverick Buying. The Finance department may receive an invoice with no PO attached to it, which prompts the following questions: Where did this come from? Who are these people that sent us this invoice? Where do I begin looking into this?

QPR ProcessAnalyzer 2020.8 enhances your process mining experience with many cool features such as Process Queue Analysis to find Bottlenecks, Web Links for starting Business Actions, Flowchart Reset for quick zooming, Duration and Weighted Root Cause Analyses, User Management Web UI.

Service Management refers to the activity of building and maintaining customer relationships by making information technology accessible to the customer base. Due to the high volume of daily service requests, hidden process variations, and unidentified bottlenecks, Service Management becomes an excellent target for process mining.

In this article, you'll learn the benefits of applying process mining to your Service Management processes and 3 practical ways to optimize them by using process mining.

See the recording of our webinar in this topic, and download the presentation slides here!

QPR ProcessAnalyzer 2020.7 enhances your process mining experience with many cool features such as Multi-Model Dashboards, On/Off Filter Rules, Enhanced Pivot Tables, Visual KPI Cards, Color Mappings for Series and Dimensions and New Statistical Expressions.

In this blog post, you will find out why Accounts Payable is a great process to analyze and improve with process mining. Process mining pinpoints what you should improve, and helps you monitor how your improvements affect lead times, compliance, and errors. This way, you can gain substantial cost savings, similar to our current customers:

• Metsä Board reduced the number of invoice corrections by 80 %
• Caverion discovered uninvoiced order lines worth € 17M
• Piraeus Bank reduced process lead times by 86 %
  
  

As the Order-to-Cash process is how organizations receives their cash, the volume of transactions is ideally very high in this process. A high volume of transactions makes the process very prone to errors and inefficiencies. However, this also makes the Order-to-Cash process an ideal target for process mining, as it brings transparency to the whole process. Moreover, it helps you identify root causes for problems (e.g. order changes) and look for ripe automation opportunities.

In this article, you will see what kinds of benefits process mining can bring to your Order-to-Cash process. In addition, I will share three practical tips on how to use QPR's process mining software, QPR ProcessAnalyzer, to help you improve your Order-to-Cash process.

Language Editions are here! QPR ProcessAnalyzer 2020.6 provides best-of-breed process mining functionality now in English, German, French, Spanish, Russian, Swedish, and Finnish. Read more about Language Editions, Conditional Formatting for Tables, Preview Mode for Dashboards, and the gallery of new Process KPI Reporting Charts.

Detect costly errors and fraud with the Four Eyes Principle, avoid violating Service-Level Agreements, and ensure accurate On-Time Delivery across all business areas with the new Process KPI Reporting features in QPR ProcessAnalyzer 2020.5. 

These ready-made process mining charts enable you to continuously monitor and report how well you follow both internal and external agreements. Together with the new conditional formatting for tables, they allow you to gain more in-depth insights into processes much faster than before - and easily communicate these fact-based insights to all stakeholders.