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QPR ProcessAnalyzer 2020.8 - Find Bottlenecks with Process Queue Analysis

Nov 11, 2020 / by Teemu Lehto    |    7 min read

QPR ProcessAnalyzer 2020.8 enhances your process mining experience with many cool features such as Process Queue Analysis to find Bottlenecks, Web Links for starting Business Actions, Flowchart Reset for quick zooming, Duration and Weighted Root Cause Analyses, User Management Web UI.

See the release webinar recording and download the presentation slides here.

1. Process Queue Analysis

How to find bottleneck flows in the process at any given time?

How to analyze one flow to find the peak bottleneck periods over a long time?

QPR ProcessAnalyzer 2020.8 contains enhanced support for analysing business process queues and bottlenecks. 

The new Queue Status by Flows preset Chart is an easy way to start analysing queues and bottlenecks in detail. Using the chart just select the actual real-time moment you are interested in and the chart shows all Flows ordered by the queue length. This immediately gives a good understanding of some potential bottlenecks in that particular time. The picture below shows how the flow from Invoice Created to Invoice Clearing is a strong bottlenck candidate with more than 6000 cases in the queue on Jan 1st 2020. 


Peak performance period can be found using the Queue Analysis objects. A ready-made view is available as a Chart preset Cases in selected Queue Trend. In the picture below the daily trend is used to discover the peak period in early December 2019 with daily queue length exceeding 600 cases.



2. Web Links for starting Business Actions

How to ensure products are delivered on time?

How to improve data quality by updating information in ERP and Master Data Management systemns? 

How to view additional information in ERP systems?

QPR ProcessAnalyzer 2020.8 Charts link directly to your ERP systems and other web based tools for providing more information about the cases and starting follow-up actions. 



More info about Web Links: https://devnet.onqpr.com/pawiki/index.php/QPR_ProcessAnalyzer_Chart#Measure.2C_Dimension_and_Column_Settings


3. Flowchart Reset

How to make the full flowchart visible?

How to make the flowchart easy to read by zooming to 100%?

Sometimes small usability improvements are really nice. The 2020.8 flowchart reset and zoom functionality is an easy-to-use one-click feature for making the flowchart fully visible and resetting the zoom level to 100% for readability. The pictures below shows the flkowchart after Fit to screen operation:


And below is the same flowchart with Set Zoom to 100%:




4. Duration and Weighted Root Cause Analyses

How to quickly find root causes for long case duration?

How to take the value of each case into account when analysing root causes?

Long case duration is one of the most common process problems. The new preset Chart Root Causes for Case Duration is an easy-to-use one-click chart that shows the reasons behind long case duration as shown in picture below:


Another new preset Chart for the powerfull Root Cause analysis engine in QPR ProcessAnalyzer is the Root Causes for Attributes (weighted) preset Chart that shows the root causes weighted by a Cost attribute in each case. The picture below shows the root causes for manual price changes weighted by the case cost: 




More info: https://devnet.onqpr.com/pawiki/index.php/QPR_ProcessAnalyzer_KPI_Card

5. User Management Web UI

How to add/remove process mining users?

How to update the groups for users?

How to update the project specific roles for users and groups?

How to review effective permissions?

QPR ProcessAnalyzer has an extensive set of user administration and management features, including full support for user groups, projects, projects specific roles and case-level permissions. With the 2020.8 enhanced web user interface it is easy for the administrators to Manage Users:


 More info: https://devnet.onqpr.com/pawiki/index.php/Manage_Users_and_Groups_in_QPR_ProcessAnalyzer

6. Expression Language improvements

How to extend your process mining solution?

QPR ProcessAnalyzer has a rich expression language that provides functions for many purposes. In this release we have added:

  • Template Strings - to easily show formatted texts in Charts. With template strings it is also easy to export process mining data to customer XML formats.
  • Dataframe improvements - added new functions: IncludeOnlyValues, RenameColumns, Select, OrderByColumns, GroupBy and Aggregate. Dataframes now also support the full outer join queries.


Thank you for your interest in QPR ProcessAnalyzer, 2020.8 😊 

If you are already using QPR ProcessAnalyzer, go ahead and try these new features when you get a chance. If not, and if you are new to Process Mining, read more on this page. If you want to know more about QPR ProcessAnalyzer, don't hesitate to book a live demo.


Webinar Recording (46 mins)

Download Presentation Slides (in PDF)


Topics: Process Mining, QPR ProcessAnalyzer, process queue analysis

Teemu Lehto
Written by Teemu Lehto

Process Mining evangelist active in marketing, sales, consulting, product development and research. Teemu has been involved in 200+ end customer process mining project from order-to-cash, purchase-to-pay, plant maintenance, auditing and service. Teemu is also an active speaker delivering the process mining message as well as writer for several process mining and machine learning scientific articles. Book a meeting with Teemu using the link: https://outlook.office365.com/owa/calendar/TeemuLehtoQPR@QPR.onmicrosoft.com/bookings/

Join an upcoming webinar: 

24.11.2020 Introduction au Process Mining (in French)

1.12.2020 Process Mining for Process KPI Reporting

8.12.2020 Process Mining for Banking Transformation


Guides about popular Process Mining use cases:

4 Steps of RPA with Process Mining

Process KPI Reporting

Featured Success Story from EY UK:

Internal Audit and Risk Management