Service Management

Improve customer experience by making sure SLAs are never broken

Process mining brings you unprecedented visibility into how your service tickets are handled. Combined with AI and predictive analytics, process mining enables you to increase the efficiency of service management: solve tickets faster and with less reassignments.

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Get end-to-end visibility to your processes and see how they contribute to concrete business outcomes.


Prove the value of automation in your process easily – your case can be supported by the click of a button.


Instantly spot compliance and Service Level Agreement violations and trends.


Predict and prevent process failures with intelligent ML-functionalities and monitor the right KPIs continuously.

Resolve tickets faster and better by understanding ticket's journey

Process mining automatically visualizes your service management processes allowing you to have an in-depth analysis of your service operations. This opens you an entirely new way of analyzing processes and improving your resolving times and rates.

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Process flowchart

Automatically visualize how a ticket goes through the process based on the existing data in your systems. See exactly what happened to each ticket and how long it took.

Reduce reassignment rate

Identify where, when, and why tickets are reassigned between teams with the market-leading root cause analysis tool.  

Improve and monitor ticket resolving times

Benchmark your ticket resolving lead times across the organization to find best practices and room for improvement.

Identify and prioritize your improvement opportunities for best results

Be informed when there's a risk of breaking SLA so you have time to act before customer experience is impacted. Get the most out of your automation investments by prioritizing opportunities. Monitor the success of your improvements to realize the benefits.

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Prioritize automation initiatives

Use pre-made automation analyses to find automation opportunities with the most impact to your bottom line.

Be notified on SLA breach

Be automatically alerted when a ticket is about to breach SLA and notify the responsible person for corrective actions.

Create custom analyses and dashboards

Use intuitive and easy-to-use modules to follow any KPI you wish (e.g., ticket reassignment rate) without coding skills. Alternatively, you can select from a wide variety of analysis templates to save time.

What customers say about QPR ProcessAnalyzer

We are committed to delivering measurable results to our customers. Here are some of the results we've helped our customers achieve.

"We now embed process mining in real-time, identify bottlenecks instantly, and take action much earlier."

Stewart Wallace, Risk Analytics Director

"We immediately saw the bottlenecks of the process. We cut the average duration of our loan application process by 86 %"

Lambros Bessas, Senior Manager
Piraeus Bank

“With QPR ProcessAnalyzer, we were able to analyze the process in 2-3 hours, compared to 3 weeks in the past.”

Christof De Groote, Service Manager
KBC Group

"Process mining was used to identify better sales models that lead to significant growth in sales volume."

Jonathan McCoy, IT Director

“We could immediately focus our improvement activities to the right things to reach the results our business needed.”

Matti Ketonen, VP Supply Chain

Book a demo

Do you want to understand the value that QPR's solutions can bring to your business, or are you looking for a solution to a specific problem?

Schedule a 30-60 minute online demo meeting with us - we'd love to help!