Service Management
Improve customer experience by making sure SLAs are never broken
Process mining brings you unprecedented visibility into how your service tickets are handled. Combined with AI and predictive analytics, process mining enables you to increase the efficiency of service management: solve tickets faster and with less reassignments.
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Get end-to-end visibility to your processes and see how they contribute to concrete business outcomes.
Prove the value of automation in your process easily – your case can be supported by the click of a button.
Instantly spot compliance and Service Level Agreement violations and trends.
Predict and prevent process failures with intelligent ML-functionalities and monitor the right KPIs continuously.
Process flowchart
Automatically visualize how a ticket goes through the process based on the existing data in your systems. See exactly what happened to each ticket and how long it took.
Reduce reassignment rate
Identify where, when, and why tickets are reassigned between teams with the market-leading root cause analysis tool.
Improve and monitor ticket resolving times
Benchmark your ticket resolving lead times across the organization to find best practices and room for improvement.
Prioritize automation initiatives
Use pre-made automation analyses to find automation opportunities with the most impact to your bottom line.
Be notified on SLA breach
Be automatically alerted when a ticket is about to breach SLA and notify the responsible person for corrective actions.
Create custom analyses and dashboards
Use intuitive and easy-to-use modules to follow any KPI you wish (e.g., ticket reassignment rate) without coding skills. Alternatively, you can select from a wide variety of analysis templates to save time.
Featured Blog
Process Mining for Service Management
Know exactly how, why, and where your Service Management is performing better than ever, and where you still need to improve on your way to optimizing your Service Management.
“When you can pinpoint the development areas in your process, you can focus your improvement efforts where they will produce the most value. With this objective insight, you will have the confidence to make changes.“
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What customers say about QPR ProcessAnalyzer
We are committed to delivering measurable results to our customers. Here are some of the results we've helped our customers achieve.
