Taking the time to study the flow of your operations is always a good idea – no matter how your business is doing. When things are going well, you may discover ways to make them even better. And if it's not going so well, you need to be sure to understand the real rather than the perceived nature of the problem.
There are basically two options. The first is to ask employees, customers and other stakeholders for feedback. The second way is Process Mining. In other words: you ask the data.
Gathering information from the people involved with your business can be very valuable, but it may not give you the full picture. Process Mining with QPR ProcessAnalyzer will.
QPR ProcessAnalyzer is an enterprise-grade software product for advanced process mining. Smart, quick-to-install, and easy-to-use, it rapidly studies your operational data and immediately identifies concrete ways to improve your business.