Order Management

Offer your customers the seamless experience they expect

Turn data into insights and discover your invoicing, delivery, and order handling processes. With QPR ProcessAnalyzer, you will find root causes for inefficiencies and get rid of rework, bottlenecks, and unwanted variations. 

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Monitor and predict relevant KPIs to ensure that customers get their orders on time and in full.


Gain insight into delivery or automation blocks and compliance issues with pre-built analyses and charts.


Reduce rework and get rid of bottlenecks by discovering your OtC process' inefficiencies and their root causes.


Prove the value of automation or process changes easily – your case can be supported by the click of a button.

Gain continuous, fact-based, and immediate visibility into your order management operations

Let process mining tell you how to improve the efficiency and timeliness of your deliveries, payments, and automation initiatives. QPR ProcessAnalyzer presents these insights together with an automatic visualization of your Order-to-Cash process - based on data directly from your information systems.

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Enable data-based decision making for your Order Management Processes

Gain an objective understanding of how your processes behave in reality without subjective opinions affecting the outcome. Use these data-based insights to make the best decisions for your organization.

Get notified on critical order changes

Set up and leverage an automated notification system that sends alerts when business rules are not followed. Alerts can be set for any rule or KPI you want, for example, late deliveries, compliance issues, or broken SLAs.

Enhance customer experience by never delivering late

Use the powerful Machine Learning algorithms in QPR ProcessAnalyzer to predict and improve On-Time Deliveries.

Gain immediate process insights from the Order Management application

Take advantage of the best ready-made process mining applications for order management. Don't waste time building KPIs and analysis tools from scratch: you only need to choose which order management KPIs and analyses interest you the most.

Drill down to the details of your order management operations

Leverage pre-made analysis tools and KPI visualizations for process rework, order booking SLAs, and on-time deliveries to understand where your performance is at the moment and uncover ways to take it to the next level.

Minimize your working capital

Identify how much time is used to send an invoice after goods have been issued. Run the market-leading root cause analysis to instantly find the most impactful improvement areas.

Enforce trade and compliance business rules while managing orders

Learn the most significant risks in your trade and compliance by benchmarking conformity across your organization. Automatically find the most significant violations, variations, and root causes behind them.

What customers say about QPR ProcessAnalyzer

We are committed to delivering measurable results to our customers. Here are some of the results we've helped our customers achieve.


"We now embed process mining in real-time, identify bottlenecks instantly, and take action much earlier."

Stewart Wallace, Risk Analytics Director


"We immediately saw the bottlenecks of the process. We cut the average duration of our loan application process by 86 %"

Lambros Bessas, Senior Manager
Piraeus Bank


“With QPR ProcessAnalyzer, we were able to analyze the process in 2-3 hours, compared to 3 weeks in the past.”

Christof De Groote, Service Manager
KBC Group


"Process mining was used to identify better sales models that lead to significant growth in sales volume."

Jonathan McCoy, IT Director


“We could immediately focus our improvement activities to the right things to reach the results our business needed.”

Matti Ketonen, VP Supply Chain

About QPR ProcessAnalyzer

It's time to discover the unbiased reality of your processes, find hidden value in your business, and reach your full operational potential. 

Discover the unbiased reality of your processes

  • Put an end to lengthy process workshops, interviews, and arguments. Get everyone on the same page by automatically visualizing the real-life execution of your processes.
  • See all process bottlenecks, inefficiencies, and variations and how they contribute to business outcomes.

Find hidden value in your business

  • Find the cause of your problems and spot the most important improvement areas in any process with the comprehensive, industry-leading Root Cause analysis.
  • See the top automation opportunities in priority order, benchmark automation rates across your organization, and simulate the impact of automation.

Let AI show you the way

  • Optimize your operations through AI- and ML-based features that enable you to predict KPI performance and automatically initiate corrective action when things go wrong.
  • Use business alerts and notifications to get immediate alerts about KPI breaches or broken business rules. 

Operate securely on a scalable cloud platform

  • Ensure secure process mining operations by ISO27001 certification, encryption, and SSO features.
  • Get unparalleled scalability, performance, and security through Snowflake.

Download Order-to-Cash brochure


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Example list

  • Get an x-ray of your processes
    Get a 100% objective view of your processes based on the data in your IT systems: understand your processes, notice problem areas, and fix inefficiencies
  • Quantify the impact of improvement initiatives
    Demonstrate value before and after implementing changes. See how they contribute to concrete business outcomes.
  • Get your stakeholders on board
    Make data-driven decisions with expected ROI and investigate the process in detail together with your stakeholders
  • Get value in no time
    Process mining has a short time-to-value: “We gave the data of the system, and right away, in 5 minutes, we saw the bottlenecks of the process." -Piraeus Bank


Book a demo

Do you want to understand the value that QPR's solutions can bring to your business, or are you looking for a solution to a specific problem?

Schedule a 30-60 minute online demo meeting with us - we'd love to help!