Service Management
From clarifying your
service offering to productization
Service management is all about the customer experience. When you know who your customers are and what they need, you can start developing your service offering. That is the first step on your way to productization.
Develop your customer experience
Clarify your service offering
Recognize your service production capabilities
Guide you on your service management journey of the digital age
Clear service offering
Clarify your service offering by creating your business operation models, service maps and service descriptions.
Map your service production
Map the bits and pieces of your entire service production with the help of architectural layered view.
Benefit from QPR Process Management service offering
Plan your service processes and their meters according to the QPR process management service offering.
Keep up with the pace of change
Transform your service offering to the digital age in the constantly changing environment, and keep up with the pace!
Develop your customer experience
Your customer expects to benefit from your services. For the expectations to materialize, the service organization, processes and IT-systems used in service production must operate as expected. This is called productization.
Develop your services, an intangible product
Connecting features for different services are immateriality, processes and customer participation in the service production. We help you take the required courses of action in developing your services, such as managing your service offering and service life-cycle.
Plan, model and analyze
During the service development project we can help you to plan, model and analyze the customer experience (service and customer paths) and internal service processes (QPR Process Management and QPR Process Mining concepts).
Our experts at your service
We offer service management as well as process management consulting services to our customers.
Our consulting services are available as individual packages as well as tailored combinations. Our consultants work closely with you throughout the whole project. Very often our projects are launched with a joint training session, where we update all participants' on the service management in the digital age. The training session is customized to your organization's needs and requirements.
Contact us for service management consulting