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Service Management

From clarifying your
service offering to productization
 

Service management is all about the customer experience. When you know who your customers are and what they need, you can start developing your service offering. That is the first step on your way to productization. 

We can help you to

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Develop your customer experience

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Clarify your service offering

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Recognize your service production capabilities 

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Guide you on your service management journey of the digital age 

Service Management the QPR way

Service management is a large entity to master. For your support, QPR has set up a complete service management offering to help you in developing your own service concept. Take advantage of it and you are well on the way! Moreover, our experienced consultants support you at every step. Some examples of things we can help you with: 

Clear service offering

Clarify your service offering by creating your business operation models, service maps and service descriptions. 

Map your service production

Map the bits and pieces of your entire service production with the help of architectural layered view.

Benefit from QPR Process Management service offering

Plan your service processes and their meters according to the QPR process management service offering.

Keep up with the pace of change

Transform your service offering to the digital age in the constantly changing environment, and keep up with the pace!

QPR Service Management Offering

If you think that service management is giving and keeping promises, you are in the heart of the matter. We have developed a comprehensive service management concept to help customers develop their own service management offering. In addition to this, we also have a complete QPR Process Management offering.

Some examples on what we can do for you:

 

Develop your customer experience

Your customer expects to benefit from your services. For the expectations to materialize, the service organization, processes and IT-systems used in service production must operate as expected. This is called productization.

 

Develop your services, an intangible product

Connecting features for different services are immateriality, processes and customer participation in the service production. We help you take the required courses of action in developing your services, such as managing your service offering and service life-cycle.

 

Plan, model and analyze

During the service development project we can help you to plan, model and analyze the customer experience (service and customer paths) and internal service processes (QPR Process Management and QPR Process Mining concepts).

Do you want to learn more?

We will be glad to tell you more of our service management concept.