QPR WEBINAR

Digital Twin of an Organization: From operational visibility to AI-ready context

Learn how a Digital Twin of an Organization creates the operational context needed for better decisions and enterprise AI. 

Understand how your organization actually operates

A Digital Twin of an Organization, or DTO, is a dynamic, data-driven representation of how an organization operates across its processes, systems, data and organizational structures.

It helps you move beyond static reports to identify bottlenecks, risks, dependencies and improvement opportunities based on operational reality.

Why DTO matters in the AI era

Enterprise AI needs more than access to data. It also needs operational context: how work flows, where exceptions occur and how processes, systems and business outcomes are connected.

A Digital Twin of an Organization provides this connected view and creates a stronger foundation for better decisions, transformation and AI-enabled operations.

Webinar summary

In this webinar, QPR experts explain how a Digital Twin of an Organization, or DTO, creates a dynamic and connected view of business operations.

A DTO combines information about processes, systems, organizational structures and operational data. It helps organizations understand how work is designed, how it is actually performed and where improvement opportunities, bottlenecks and risks exist.

The webinar also demonstrates how process intelligence and enterprise architecture can be used together to build and maintain this connected operational view.

Today, the DTO concept is becoming increasingly relevant for enterprise AI. AI systems need more than access to data. They also need operational context: how work flows, how processes and systems are connected, where exceptions occur and how actions affect business outcomes.

On-demand webinar
Duration: 30 minutes + Q&A
Originally recorded in November 2023 

Key takeaways from the webinar

  • A Digital Twin of an Organization creates a dynamic representation of how an organization operates.

  • A DTO connects processes, systems, data and organizational structures.

  • Process intelligence reveals how work actually flows based on operational data.

  • Enterprise architecture provides context about business capabilities, systems and organizational relationships.

  • Combining these perspectives helps organizations identify bottlenecks, dependencies, risks and improvement opportunities.

  • A DTO supports more informed decision-making and business transformation.

  • Operational context is also becoming increasingly important for enterprise AI and AI agents.

  • Organizations can begin building a DTO by using the data and process information they already have. 

Frequently asked questions

What is a Digital Twin of an Organization?

A Digital Twin of an Organization, or DTO, is a dynamic, data-driven representation of how an organization operates across its processes, systems, data and organizational structures.

Unlike a static process model or organizational chart, a DTO can combine designed business structures with information from actual operations.

What are the benefits of a Digital Twin of an Organization?

A DTO helps organizations understand how work is performed, identify bottlenecks and risks, analyze dependencies and evaluate improvement opportunities.

It can support operational excellence, business transformation, automation and more informed decision-making.

How is process intelligence used in a DTO?

Process intelligence uses operational data from business systems to reveal how processes actually work.

It identifies real process flows, delays, deviations, rework and other patterns that may not be visible in traditional reports or documented process models.

How does enterprise architecture support a DTO?

Enterprise architecture provides context about business capabilities, processes, applications, information and organizational structures.

When combined with process intelligence, it connects the designed organization with its operational reality.

How does DTO support enterprise AI?

Enterprise AI needs to understand more than documents and data fields. It also needs context about how the organization operates.

A DTO can help provide this context by showing how processes, systems, roles, dependencies and business outcomes are connected. This can make AI-generated answers and recommendations more relevant to real business operations.

How can an organization start building a DTO?

Organizations can start by selecting an important business process and connecting available operational data with existing process models, system information and organizational structures.

The scope can then be expanded gradually based on business priorities and available data.

What makes QPR’s approach to Digital Twin of an Organization different?

QPR combines process intelligence with enterprise architecture to connect designed operations with operational reality. Process intelligence shows how work actually happens, while enterprise architecture adds context across processes, systems, data, capabilities and organizational structures. Together, they create a connected operational view for analysis, transformation and AI-driven improvement.

 

Watch the webinar on-demand
"QPR's DTO solution has been a true game changer for us. We've made data-driven decisions that have boosted our business efficiency and profitability."
QPR DTO customer

Speakers

Heikki-veijola

Heikki Veijola - CEO at QPR Software (at the time of recording)

Currently serving as Chief Executive Officer at QPR Software, Heikki has extensive experience developing sales, international growth, partner ecosystems, cloud, and software as a service (SaaS) businesses. With a passion for leveraging technology to drive business excellence, Heikki strongly advocates for harnessing the power of data, analytics, and automation.

Teemu-lehto

Dr. Teemu Lehto - Chief of Professional Services at QPR Software

Dr. Teemu Lehto, holding a Ph.D. in process mining, has spent more than two decades advancing the field of Digital Twin of an Organization (DTO). Teemu has helped hundreds of companies achieve unprecedented visibility into their business operations throughout his career. With a passion for this field, Teemu’s mission is to empower organizations to make data-driven decisions, optimize processes, and discover untapped potential within their businesses.