Order Management

Offer your customers the seamless experience they expect

Turn data into insights and discover your invoicing, delivery, and order handling processes. With QPR ProcessAnalyzer, you will find root causes for inefficiencies and get rid of rework, bottlenecks, and unwanted variations. 

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Use process mining to:

1

Monitor and predict

Monitor and predict relevant KPIs to ensure that customers get their orders on time and in full.

2

Gain insights

Gain insight into delivery or automation blocks and compliance issues with pre-built analyses and charts.

3

Get rid of bottlenecks

Reduce rework and get rid of bottlenecks by discovering your OtC process' inefficiencies and their root causes.

4

Prove the value of automation

Prove the value of automation or process changes easily – your case can be supported by the click of a button.

Gain continuous, fact-based, and immediate visibility into your order management operations

Let process mining tell you how to improve the efficiency and timeliness of your deliveries, payments, and automation initiatives. QPR ProcessAnalyzer presents these insights together with an automatic visualization of your Order-to-Cash process - based on data directly from your information systems.
Enable data-based decision making for your Order Management Processes

Gain an objective understanding of how your processes behave in reality without subjective opinions affecting the outcome. Use these data-based insights to make the best decisions for your organization.

Get notified on critical order changes

Set up and leverage an automated notification system that sends alerts when business rules are not followed. Alerts can be set for any rule or KPI you want, for example, late deliveries, compliance issues, or broken SLAs.

Enhance customer experience by never delivering late

Use the powerful Machine Learning algorithms in QPR ProcessAnalyzer to predict and improve On-Time Deliveries.

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Gain immediate process insights from the Order Management application

Take advantage of the best ready-made process mining applications for order management. Don't waste time building KPIs and analysis tools from scratch: you only need to choose which order management KPIs and analyses interest you the most.
Drill down to the details of your order management operations

Leverage pre-made analysis tools and KPI visualizations for process rework, order booking SLAs, and on-time deliveries to understand where your performance is at the moment and uncover ways to take it to the next level.

Minimize your working capital

Identify how much time is used to send an invoice after goods have been issued. Run the market-leading root cause analysis to instantly find the most impactful improvement areas.

Enforce trade and compliance business rules while managing orders

Learn the most significant risks in your trade and compliance by benchmarking conformity across your organization. Automatically find the most significant violations, variations, and root causes behind them.

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Featured Blog

Process Mining for the Order-to-Cash Process

“When you begin to understand the strengths and weaknesses of your process, process mining helps you to focus your improvement initiatives on those areas that will produce the most value for you. With these insights you are well prepared to take on the required changes!“

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Trusted by leading global companies

"We get total visibility to our processes and data, there’s no longer a need for extrapolation and assumptions based on sampling."
Aurora Sunna Wärtsilä
Aurora Sunna, Advanced Audit Automation Analyst

Wärtsilä

“Thanks to QPR, we were able to demonstrate process bottlenecks to the broader management, identify optimization points and make recommendations to improve the consumer loan process.”
lambros-piraeus
Lambros Bessas, Senior Manager

Piraeus Bank

“ProcessAnalyzer essentially helped us to create a better workplace for our employees because we removed uncertainties from our business processes, and thereby from everyone’s work day. Better processes mean more peace of mind at work.”
Matti Ketonen MetsäBoard
Matti Ketonen, VP of Supply Chain

MetsäBoard

"Process mining is going to tell you exactly where the problem is. This gives management, process owners, and business analysts a lot of information that they never had in the past. Now, the information is right at their fingertips."
Nikolay Goldovich Sanofi
Nikolay Goldovich, Head of Data, Process and Automation

Sanofi

Guide to Successful Process Optimization

Every action in your IT systems leaves a digital trace.

Process mining turns this data into a clear view of your processes, helping you spot inefficiencies, find the best automation and AI opportunities, and drive continuous improvement.

Read more about process mining

About QPR ProcessAnalyzer

It's time to discover the unbiased reality of your processes, find hidden value in your business, and reach your full operational potential. 
Discover the unbiased reality of your processes
  • Put an end to lengthy process workshops, interviews, and arguments. Get everyone on the same page by automatically visualizing the real-life execution of your processes.
  • See all process bottlenecks, inefficiencies, and variations and how they contribute to business outcomes.
Find hidden value in your business
  • Find the cause of your problems and spot the most important improvement areas in any process with the comprehensive, industry-leading Root Cause analysis.
  • See the top automation opportunities in priority order, benchmark automation rates across your organization, and simulate the impact of automation.
Let AI guide your business
  • Use the AI Assistant to ask questions, analyze your KPIs, and understand your processes with ease.
  • Rely on the AI Agent to provide recommendations and trigger corrective actions – keeping your business resilient and efficient in real time.
Operate securely on a scalable cloud platform
  • Enterprise-grade security with ISO27001, encryption, and SSO – powered by Snowflake’s unmatched scalability and performance.
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Discover how QPR can bring value to your business – book your personal demo today.

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