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How Ericsson Gained Process Visibility Across 95,000+ Employees
The global telecommunications leader achieved enterprise-wide process visibility with QPR ProcessAnalyzer
Ericsson needed process visibility across 95,000+ employees operating in complex global business structures. Using QPR ProcessAnalyzer, they cut analysis time from 3 weeks to 2 hours, trained 100+ analysts, and deployed 20+ automated models to continuously monitor processes and accelerate decision-making across their entire organization.
The Challenge:
Managing 95,000+ employees across five market areas and four business areas created enormous complexity with processes scattered across multiple IT systems. Leaders couldn't get visibility into performance problems, bottlenecks, or inefficiencies, making it impossible to drive fact-based improvements at scale.
The Solution:
QPR ProcessAnalyzer provided cross-system process visibility and automated continuous monitoring. Ericsson trained 100+ analysts and deployed 20+ automated models to analyze processes across 10+ source systems.
The Results:
3 weeks → 2 hours
analysis time for process investigations
100+
trained analysts providing global process insights
20+
automated models continuously monitoring key processes
End-to-end visibility
across complex business operations enabling faster decision-making
"Process mining is a way for the organization to easier understand that there is a need for us to co-operate across units end-to-end with the customer in mind."
Cecilia Anneroth
Process Architect at Ericsson
About Ericsson
Ericsson is a multinational networking and telecommunications company founded in 1876 and headquartered in Stockholm, Sweden. Operating in 180+ countries with 95,000+ employees, Ericsson holds 49,000+ patents and generates 211 billion SEK in revenue. The company works across five market areas and four business areas, creating complex end-to-end processes that span the globe.
The challenge
Managing complex processes across 95,000+ employees and multiple business areas
Ericsson faced the challenge of understanding complex end-to-end processes across 95,000+ employees working in five market areas and four business areas. Process and data weren't connected across multiple IT systems, country-specific process variants created inconsistencies, and performance problems like rework and long lead-times remained hidden without proper visibility.
The solution
Building comprehensive global process mining capability with QPR ProcessAnalyzer
Ericsson deployed QPR ProcessAnalyzer to visualize how processes are executed across their IT systems, providing cross-system end-to-end visibility into process performance. They trained 100+ analysts and deployed 20+ automated live process mining models across 10+ source systems, creating a global cross-functional process mining community for knowledge sharing and maximizing business value.
"QPR ProcessAnalyzer gives full visibility and transparency to supply operations. Identification of supply chain bottlenecks and long lead-times together with corresponding root cause analysis makes it possible to focus on right improvement areas."
Cecilia Anneroth
Process Architect at Ericsson
The results
From 3 weeks to 2 hours: massive scale deployment transforms decision-making
Ericsson built one of the largest enterprise process mining capabilities with 100+ trained analysts and 20+ automated models integrated across 10+ source systems. Analysis time was reduced from 3 weeks to 2 hours, enabling proactive identification of supply chain bottlenecks, automation opportunities, and data quality issues while transforming teams from working in silos to collaborating end-to-end with the customer in mind.
"In addition to the process mining analysis my favourite feature is the user management and specifically the single sign-on. It makes it easy to provide the correct access for our large number of users."
Johan Myrberger
Process Mining Manager at Ericsson
Customer highlights
Cecilia Anneroth, Process Architect at Ericsson & Johan Myrberger, Process Mining Manager at Ericsson
Watch Cecilia Anneroth and Johan Myrberger explain how Ericsson built global process mining capability and transformed from working in silos to collaborating end-to-end with the customer in mind.
Building and Deploying Process Mining Capability Globally
Discover Ericsson's complete journey of implementing process mining across their global organization during this detailed conference presentation.
Access additional resources
Learn more about how Ericsson achieved process visibility across 95,000+ employees.
