Are you thinking about starting a process mining project? Read on to find out how process mining, previously referred to as automated business process discovery, fits into your company and current process analysis approach!
Traditionally, a company’s business processes are analyzed and modeled based on interviews and workshops with both customers and employees. While these methods may provide interesting insights, they take a long time, cost a lot of money, and rarely provide the full picture of what is happening right now - making it hard to know what to improve.
Process mining takes an entirely different - and far more objective - approach, analyzing your business continuously by studying the data behind your operations.
|Traditional Methods||Process Mining|
|Looking at one specific point in time||Continuous and predictive|
|Hard to visualize||Automatically visualized|
Process mining uses your operational data to drive better business results. In process mining, you use a Process Mining software to continuously analyze and visualize the flow of your operations to pinpoint specific ways in which you can improve your business. Below, you can read about our approach with QPR ProcessAnalyzer:
Process mining is easier and more cost-effective than many people realize – with near instant results:
Process mining introduces fact-based transparency into your business operations, so that you can cut costs and improve efficiency, customer satisfaction, and profit.
Process mining can be applied to, essentially, any process. Typical use cases include Robotic Process Automation (RPA), process KPI reporting, digital transformation, auditing and compliance, process improvement, and IT and ERP development.
The data required for process mining comes in the form of event logs that IT systems typically record at various points along your business process flow timeline. By quickly extracting and reading these event logs, process mining software builds an instant visual model of a given flow. These models allow you not only to identify any deviations from an optimal business process but also to understand the reason for the variation so that you can make the necessary adjustments.
Getting started with process mining is simpler than you would imagine. Required event data contains these three columns:
With this data, the process mining tool will automatically create business process flowchart diagrams, lead time analysis, and other out-of-the-box reports. Process mining can then be further expanded to develop root cause analysis by adding case level attributes like region, product group, customer group, payment term, pricing condition & user.
With 25 years of experience, 2 000 customers and over a million licenses sold, QPR Software’s products are highly regarded by customers and industry analysts alike.
QPR ProcessAnalyzer visualizes and analyzes process flows that take place in organizations. This enterprise-grade process mining software offers seamless data collection and integration through standard connectors that are available for all major operational systems, such as SAP, Oracle, and ServiceNow. QPR ProcessAnalyzer is recognized by top industry analysts like Gartner Research, Forrester and Everest Group.
Advanced AI combined with easy-to-use, ready-made charts and analyses
QPR ProcessAnalyzer combines advanced AI, Machine Learning, and predictions with the industry’s most comprehensive set of ready-made charts and analyses. These process mining features are available for a variety of use cases – ranging from RPA and Digital Transformation to KPI Reporting.
With the leading Root Cause analysis, customers such as KBC Group, EY, and Nokia have been able to easily spot causes for their operational inefficiencies, bottlenecks, and compliance issues.
Users of QPR ProcessAnalyzer around the world have been able to increase their efficiency and cut costs: Piraeus Bank managed to cut its loan application process from 35 minutes to 5 minutes, while Metsä Board was able to reduce its amount of rework by 80%.
In the words of Stewart Wallace, Risk Analytics Director at EY UK: "QPR ProcessAnalyzer is the one that I always turn to for ease of use and fastest time to insight."
1. Connect data
QPR ProcessAnalyzer uses the event data that is already available in your IT systems (ERP, CRM, BPM…)
2. Discover processes
View automatic visualizations of as-is process flows and discover how your processes work in reality.
3. Analyze root causes
The Root Cause Analysis reveals causes to inefficiencies and bottlenecks. Use the insights to increase efficiency.
4. Automate processes
Identify processes that are suitable for automation. Optimize processes and monitor automation rates.
5. Monitor KPIs
Keep monitoring your KPIs and measure how your strategic objectives are met.
Highlights of the interview with Daisy Rolly and Siem Jaspers that walks us through the implementation of process mining in Terumo Europe.
Highlights of the interview with Matti Ketonen that takes you on a ride through Metsä Board’s process mining journey since 2011.