Unlock Instant Process Insights: QPR ProcessAnalyzer Now on Snowflake Marketplace
We’re excited to announce that QPR ProcessAnalyzer is now available on the Snowflake Marketplace. As the only process mining software worldwide with native...
Process mining has become a key enabler of data-driven business operations, as it visualizes operations and pinpoints process inefficiencies and otherwise hidden information. This new release of QPR ProcessAnalyzer is aimed at those who want to find new ways to boost their operational efficiency: identify and eliminate operational waste, deliver accurate KPI measures, and take action based on business notifications.
With these, you gain the insights to track, analyze, improve, and automate operations. The latest product features even notify you about the potential business opportunities that can be utilized with swift action.
Read: What is Process Mining?
In this blog, I’ll present how you can improve your operations by using the new operational features of the process mining software QPR ProcessAnalyzer:
Let me review these new functionalities with an imaginary e-commerce store, HyperStore Ltd.
Due to ever-growing competition, organizations must optimize their operations and especially lead times to offer goods and services in competitive form. To understand how competitive your operations are, you need to measure and understand your current level (this also acts as a foundation for improvement). This often means tracking lead times in both calendar and working time.
This can be observed with an easy example - Olli order a t-shirt from HyperStore:
What is the 90 hours gap?
As there are e-commerce vendors working 24 hours, 7 days a week, with next day delivery promised, customers experience every hour between placing the order and receiving the goods.
However, HyperStore ltd. had made a decision to only work for 8 hours on 5 days a week. Therefore, HyperStore's team had only 8 hours on Friday to work on Olli's order and as Monday was a public holiday, the final shipping-related actions took place on Tuesday morning.
No matter what kind of Process Key Performance Indicators (KPIs) or calculation rules you would like to apply for your organization’s most important lead times, QPR ProcessAnalyzer has a very intuitive way of providing those you out-of-the-box in seconds without complex formulas: easily check both calendar time and business time KPIs for deliveries and other lead times.
[Editor’s insight: Actually, after doing some QPR Root-Cause analytics HyperStore ltd. ended up having their e-commerce order management open 12hours on 5days a week which increased direct labor costs by 50% but revenue jumped by 80% and customer satisfaction from 54% -> 85%. Great call!]
HyperStore’s avg. shipment times per company codes.
Upcoming webinar: Achieve Operational Efficiency with Process Mining
Service-level agreements (SLAs) refer to a quantifiable level of service expected by a customer from a supplier, or sometimes, the level of service between two departments in a company.
Violating SLAs is something you should avoid for several reasons: you avoid having to pay unnecessary fines or refunds while you maintain a good reputation and customer relations.
The HyperStore team's goal with using process mining was not only to point out the challenges in their operations but also to drive customer satisfaction and long-term success in a continuous manner.
Therefore, they decided to set the Order Shipping SLA, which they now easily track with QPR ProcessAnalyzer, to 6 hours of working time (calendar time excluding non-working time, weekends, and public holidays).
Today, HyperStore’s customers are happier than ever before because of quick and successful deliveries.
HyperStore’s SLA configuration on QPR ProcessAnalyzer
HyperStore’s management realized that many areas have improved significantly in a short period of time.
However, the remaining business outliers still create a lot of manual work, and often the window of performing those corrective actions is rather short.
Therefore, HyperStore set the following targets:
QPR ProcessAnalyzer’s latest feature, Business Notification and Actions, is used to put the new targets for automation and effective job execution at HyperStore into action.
HyperStore implemented five highly important notifications and actions using QPR’s latest ACT capabilities:
QPR ProcessAnalyzer has received plenty of smaller new features and capability improvements. A huge thanks for excellent feature suggestions and candidates for everyone participating! For example, the new box plot charts are highly informative. Stay tuned to see the new QPR Lean Six Sigma dashboards coming up in the next release!
Best regards,
Olli
olli.komulainen at qpr.com
Olli Komulainen has been doing process mining for the past 4 years participating +50 customer projects in Healthcare, Telecom, Professional Services, Automotive, Logistics, Chemical and FMCG industries. Today, he is responsible for QPR Process Mining marketing and QPR ProcessAnalyzer business development.
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