Developing a Quality Management System for the Health Inspectorate of Latvia

The management of Latvian Health Inspectorate decided to introduce a quality management system (QMS) based on the requirements of ISO 9001 and LVS EN ISO/IEC 17020.

“QPR offers an easy and fast way for drafting process descriptions, communicating these and promote process improvement in a collaborative approach.” Egils Harasimjuks Head of the Health Inspectorate

Results on implementing the QPR Quality Management System

  • Meet the objectives of the merger and its target on quality
  • Boost work efficiency with a small staff
  • Process disruptions that may result from staff turnover ended
  • Awareness of the inefficient process steps that required adjusting
  • Deliver great service level to customers

Latvian Health Inspectorate Success Story

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Quality Management System
Business Process Management