STARK achieves visibly better business processes with QPR
STARK is the largest retailer and distributor of building materials in the Nordic region. Over the years, STARK grew for decades to reach the status of market leader while its internal manuals, best practices, and IT support struggled to keep up with expanding business. As a result, it became increasingly difficult to get a good understanding of how business processes worked and were supported by IT structures.
When management decided to launch a strategic initiative to streamline and digitize business processes in STARK’s homeland, Denmark, it became imperative to start digging deeper into the current state of business processes and IT, as well as their respective requirements. To support STARK in this initiative, QPR was chosen as the preferred tool for its unique business process modeling and analysis capabilities that capture the needs of both business and IT.
Prior to choosing QPR, comparable tools were analyzed. One tool was deemed too rigid, too complex, and too geared towards SAP in functionality; while another was too unstructured, resulting in 10 people modeling independent process models in 10 different ways.
QPR was chosen because it allows for business and IT to work together by modeling and analyzing the same process from their respective perspectives. What’s even better, is that the tool comes with pre-configured process templates and views, and more company specific views can be customized. Unlike other comparable tools, swim lanes are easy to model and can be dragged and dropped to desired order.
STARK's implementation plan includes three major steps:
- Gain a high-level understanding of business processes through workshopping and process owner involvement
- Gather existing, unstructured process models made in Visio and structure them in QPR ProcessDesigner
- Start to further optimize processes by using QPR ProcessAnalyzer to get data-driven business process insight from supporting IT systems
Benefits from using QPR can be summarized as follows:
- Effective way to communicate with employees
- Easy access to business manual and best practices
- Easy management and analysis of business process interdependencies through central process repository
- Easy identification of business process inefficiencies and bottlenecks