Finnish Tax Administration is building its digital success story with QPR
The aim of the Finnish Tax Administration is to be an institution held in high regard both in Finland and internationally; one of the best tax administrations in the world.
Finnish Tax Administration's actions to increase efficiency started by mapping a conistent big picture of both the current and the target state. Tax administration chose QPR tools to pinpoint the bottlenecks in processes and identify overlapping information systems.
- Consistent big picture
- Efficiency and motivation
- Increase in customer satisfaction
- Increased operational liability
- Common language
- Routines with robotics