Customer Story: Terumo Europe

Fast track to enterprise-level process mining

“QPR is for us an easy tool to verify: is a business working this way? Is it value-adding to change the process?"
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Terumo Europe uses QPR ProcessAnalyzer to gain data-driven insights into their as-is business processes, allowing them to focus on value-added process optimization.

Terumo Europe implemented QPR ProcessAnalyzer within 100 days, from conceptualization to execution, with emphasis on effectiveness, efficiency, and profitability.

"The good thing is that in 3 months, you build something that's a complete x-ray of the processes, and you can bring those facts to the table without debates. It's coming right out of your system - and having that is a big power in making decisions with those fact-based data."




  • Find an innovative solution to better understand business needs
  • Data available in IT systems were not benefited from


  • Start process mining with QPR ProcessAnalyzer
  • Visualize processes based on data
  • Get a fact-based understanding of processes and KPIs

Business benefits

  • Added transparency to processes
  • Facts instead of gut-feelings
  • Less debate of correctness of challenges

Customer interview & presentation

This interview with Daisy Rolly and Siem Jaspers walks us through the implementation of process mining in Terumo Europe. (9 minutes)

Terumo Europe - Combining the Effectiveness of KPIs and Efficiency of Process Mining (19 minutes)

Book a demo

Do you want to understand the value that QPR's solutions can bring to your business, or are you looking for a solution to a specific problem?

Schedule a 30-60 minute online demo meeting with us - we'd love to help!