WD-40

Getting rid of rework in the purchasing processes

When WD-40 transferred to an automated purchasing process, the reasons for process failures were hard to identify. Although new systems are advertised as a solution to a variety of problems in a business, the reality is that they often add complexity and highlight process weaknesses that you had been blissfully unaware of.

“QPR ProcessAnalyzer highlights how all the repetitive tasks, purchasing changes, mistakes, and adjustments were creating considerable amount of rework and a negative business impact.”

- Jonathan McCoy, IT Director at WD-40 Company.

Creating a frictionless sales process

It’s always hard to educate process participants on the types of practices that negatively impact the happy customer flow. Initially, the sales processes at WD-40 consisted of many manual steps, causing process risks and less effective process control.

"Process mining was used to analyze sales categories, and identify better sales models that led to a significant growth in sales volume”

- Jonathan McCoy, IT Director at WD-40 Company

Customer Story: WD-40

Process mining in purchasing and sales processes

Optimizing sales and purchasing processes with process mining

Getting rid of rework in the purchasing processes

Creating a frictionless sales process

Find out more about Process Mining in Purchasing and Sales processes

Process mining

Operational excellence

Strategy management

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