WD-40, a publicly-traded, global sales company had a tough challenge that most fast-growing businesses with ever-changing market have to face – the need for fact-based insights into how your processes work.
When WD-40 transferred to an automated purchasing process, the reasons for process failures were hard to identify. Although new systems are advertised as a solution to a variety of problems in a business, the reality is that they often add complexity and highlight process weaknesses that you had been blissfully unaware of.
“QPR ProcessAnalyzer highlights how all the repetitive tasks, purchasing changes, mistakes, and adjustments were creating considerable amount of rework and a negative business impact.” - says Jonathan McCoy, IT Director at WD-40 Company.
"Process mining was used to analyze sales categories, and identify better sales models that lead to a significant growth in sales volume”, says Jonathan McCoy.
A publicly-traded, global sales company. Headquartered in San Diego, WD-40 is delivering solutions for maintenance needs in workshops, factories and homes.
Process Mining with QPR ProcessAnalyzer