Jaakko Knuutinen

Jaakko Knuutinen
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Recent Posts

Why processes are crucial for improving business performance in 2021

Is it your responsibility to improve business performance, increase revenue, and cut costs? You probably know there is room for improvement in the efficiency of your operations and a huge amount of data available - but you don’t know where to begin.

Maybe you feel stuck because you don’t know exactly what is causing issues in your business in the first place: your automation projects aren’t turning out to be as profitable as you were promised, your digital transformation journey is slow and cumbersome, and your customers are switching to competitors.

These are very common problems that can be solved by focusing on business processes and utilizing the available process data.

Let me explain why that is and how you can do it.

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Process Mining for the Order-to-Cash Process

As the Order-to-Cash process is how organizations receives their cash, the volume of transactions is ideally very high in this process. A high volume of transactions makes the process very prone to errors and inefficiencies. However, this also makes the Order-to-Cash process an ideal target for process mining, as it brings transparency to the whole process. Moreover, it helps you identify root causes for problems (e.g. order changes) and look for ripe automation opportunities.

In this article, you will see what kinds of benefits process mining can bring to your Order-to-Cash process. In addition, I will share three practical tips on how to use QPR's process mining software, QPR ProcessAnalyzer, to help you improve your Order-to-Cash process.

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