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Service Management with Process Mining

Ensure an unbiased, fact-based scrutiny of Service Management processes.

Process Mining continuously visualizes IT Service Management processes in flowcharts and pinpoints improvement areas, automation opportunities, and SLA breaches. 

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Reduce rework by having your as-is process flowchart visualized continuously and automatically.

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Improve efficiency by finding root causes for the problems you discovered in your process.

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Instantly spot compliance and Service Level Agreement violations and trends.

Monitor the end-to-end process and relevant KPIs continuously and predictively.

Featured webinar: October 27th 2020 at 3pm EEST

Process Mining for Service Management

In this webinar, you will learn how to discover your processes, their inefficiencies and root causes.

Moreover, you will get a chance to see how QPR ProcessAnalyzer's application for Service Management works, and address any questions you may have.

Sign up coming soon

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Service Management with Process Mining

Process mining ensures unbiased, fact-based scrutiny of service management processes by taking advantage of ITSM audit logs.

Spotting breaches of Service Level Agreements (SLAs) and monitoring case- and task-trends has never been easier. 

Our process mining software, QPR ProcessAnalyzer, transforms the process data produced by information systems into insights - continuous visualizations and analyses.



Why Process Mining?

Finding improvement points is critical for process optimization, and this is where process mining can help.

QPR ProcessAnalyzer provides immediate insights that enable you to spot inefficiencies, and where these inefficiencies stem from. 

With full transparency of your Service Management processes, you can:

  • Spot SLA breaches and Compliance violations
  • Identify root causes for any inefficiencies
  • Monitor lead times between process steps
  • Monitor trends 



Seamless data collection

QPR's process mining software, QPR ProcessAnalyzer, draws event data directly from your information systems using ready-made connectorsThese connectors enable continuous visualization and analysis of process flows that currently take place in your organization - providing a holistic view of processes, while identifying risks (such as bottlenecks, process deviations, compliance violations) and opportunities (such as the most suitable processes and tasks for Robotic Process Automation).

Find out how Metsä Board succeeded to increase order lines and volume by 60%

“We were immediately able to focus our process improvement activities to the right things to reach the results our business needed - and not wasting time on trial and error.”

  • Orders processed with same personnel +60 %
  • Number of invoice corrections -80 %

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Get started!

Product demo

  • Book a 30-60 minute online meeting
  • With a process mining expert
  • Interactive demo of QPR ProcessAnalyzer with a focus on Service Management 
  • Get answers to any questions

Talk to Sales

  • Ask anything about use cases, pricing, source systems, or deployment
  • Find out how process mining can help you with Service Management
  • Get an ROI estimate