Process Mining continuously visualizes IT Service Management processes in flowcharts and pinpoints improvement areas, automation opportunities, and SLA breaches.
Featured webinar: October 27th 2020 at 3pm EEST
In this webinar, you will learn how to discover your processes, their inefficiencies and root causes.
Moreover, you will get a chance to see how QPR ProcessAnalyzer's application for Service Management works, and address any questions you may have.
Sign up coming soon
Service Management with Process Mining
Process mining ensures unbiased, fact-based scrutiny of service management processes by taking advantage of ITSM audit logs.
Spotting breaches of Service Level Agreements (SLAs) and monitoring case- and task-trends has never been easier.
Our process mining software, QPR ProcessAnalyzer, transforms the process data produced by information systems into insights - continuous visualizations and analyses.
Why Process Mining?
Finding improvement points is critical for process optimization, and this is where process mining can help.
QPR ProcessAnalyzer provides immediate insights that enable you to spot inefficiencies, and where these inefficiencies stem from.
With full transparency of your Service Management processes, you can:
Seamless data collection
QPR's process mining software, QPR ProcessAnalyzer, draws event data directly from your information systems using ready-made connectors. These connectors enable continuous visualization and analysis of process flows that currently take place in your organization - providing a holistic view of processes, while identifying risks (such as bottlenecks, process deviations, compliance violations) and opportunities (such as the most suitable processes and tasks for Robotic Process Automation).
“We were immediately able to focus our process improvement activities to the right things to reach the results our business needed - and not wasting time on trial and error.”