Use process mining to identify process improvement potentials in terms of cost savings and improved quality of service. Find bottlenecks, rework, order changes, and other symptoms of waste an inefficient processes. Understand the root causes behind the business process problems.
The goal of process improvement is to transform a process, and ultimately empower the organization to strive for maximize customer value with streamlined processes. But do you have a visibility into what you actually need to improve upon for a lean process? It is challenging to get facts to form a solid understanding of the processes and recognize which changes will drive the biggest impact. Quick identification of development areas, reacting fast, and learning fast are key for making the needed big process improvements to operational performance.
QPR provides tools and solutions to identify process improvement needs based on facts and to streamline processes. You can use data as a basis for waste identification, and make needed process changes aligned with the overall business architecture. Data will also help you establish a follow-up system to provide visibility on how the made changes impact process performance.
Highlights of the interview with Lambros Bessas where he shares with us the reasons why Piraeus Bank embarked on the process mining journey.