Order-to-Cash | QPR


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What is Order-To-Cash?

Order-to-Cash process covers the whole process of processing customer orders, starting from the customer order all the way to the point where the payment has been received from the customer. The process covers different units, such as warehousing, delivery, invoicing and account management. Order-to-Cash occurs in many different organizations and is a key process that is found as a part of many Enterprise Information Systems. The process is a high-volume process and thus produces a lot of data.

Order-to-Cash & Process Mining

Order-to-Cash is a high-volume process and thus different variations in the process are possible. Delays can cause unnecessary losses and make it harder to perform in the market. Finding improvement points is important and this is where Process Mining can help. Using the data produced by Information Systems, QPR ProcessAnalyzer transforms this data into Process Knowledge. This process knowledge is presented in the form of Process Flowcharts, Piecharts and other forms of presentation. The Process Data can be appended with further information, giving way for even further analysis and end-to-end process analysis.

Quick Wins with Process Mining

QPR ProcessAnalyzer can provide you quick improvement points for making your Order-to-Cash process more efficient.

Some KPIs and use cases our clients have found QPR ProcessAnalyzer to be great for:

  • Increase the On time Delivery of your process
  • See the key regions where payment is on time
  • Benchmark and monitor the amount of returned goods
  • Find the root causes for order changes
  • See the lead times between duration steps

Using this information, you can easily improve your process and make it more efficient. Improving your business processes has never been easier

Further Monitoring

QPR also offers tools for monitoring your processes. Using your process data, you can create dashboards that are used to communicate your process performance information to key stakeholders. These dashboards can be customized to contain all the up-to-date information of your Order-to-Cash process. Real-time monitoring is possible as the data is loaded in intervals of your own choosing. Dashboards can be accessed via QPR UI which is a web-based tool that is usable across a variety of devices.

Combine QPR's years of process management experience with its advanced, flagship product QPR ProcessAnalyzer, and take control of your Order-to-Cash Process.


Featured References


We were able to identify on which process to focus our efforts using QPR ProcessAnalyzer. The solution gave us a great way to communicate the process flow and the gaps that were found during the analysis to our regional teams.”

Capucine Azé, Specialist, SD & SCM Processes

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