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Order-to-Cash with Process Mining

Offer your customers the seamless experience they expect

Increase customer satisfaction and sales by optimizing your Order-to-Cash process. Process Mining continuously visualizes the OtC process in flowcharts and pinpoints improvement areas, automation opportunities, and process bottlenecks. 

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Reduce rework by having your as-is OtC process flowchart visualized continuously and automatically.

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Improve efficiency by finding root causes for the problems you discovered in your OtC process.

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Gain insight into delivery or automation blocks and compliance issues with pre-built analyses and charts. 

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Monitor the end-to-end process and relevant KPIs continuously: Ensure that customers get their orders on time and in full.

Featured webinar: August 18th 2020 at 3pm EEST

Ensure seamless customer experience by optimizing your OtC process with Process Mining

Learn how to discover your Order-to-Cash process, its inefficiencies and their root causes with process mining.

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Solutions - Robotic Process Automation - Webinar 1


What is the Order-to-Cash Process?

The Order-to-Cash (OtC) process covers the whole process cycle of handling customer orders, extending across different units, such as warehousing, delivery, invoicing, and account management. Consequently, the Order-to-Cash process is a key business process in many enterprise information systems. A typical OtC process includes five major steps: sales order created, picking done, confirmed delivery date, invoice created, and payment received.

However, it's not always this straightforward. The Order-to-Cash process is usually a high-volume process, meaning it is possible to have different variations in the process. Variations are, for instance, unwanted changes in the process that prolong lead times and affect both internal efficiency and customer satisfaction. 


Why Process Mining?

Finding improvement points is critical for process optimization, and this is where process mining can help, especially with Order-to-Cash analytics.

Process Mining transforms the process data produced by information systems into knowledge. This process knowledge is visualized in  Order-to-Cash process flow charts. QPR ProcessAnalyzer - QPR's process mining software - provides improvement points so that you can optimize your OtC process. With process mining, you can: 

  • Increase on-time delivery
  • Locate key regions where payment is on time
  • Benchmark and monitor the amount of returned goods
  • Identify root causes for order changes
  • Check lead times between process steps.

Order-to-Cash with QPR ProcessAnalyzer

This solution fits all Order-to-Cash analysis needs, and the best part is: you don't have to be a data scientist. The OtC application contains pre-built process analysis capabilities and dashboards for analyzing the OtC process. The dashboards are customizable to contain all the up-to-date information of your OtC process. Real-time monitoring is available as the data loading happens in intervals of your choosing.

Moreover, with QPR ProcessAnalyzer, you get access to advanced features such as the industry’s leading Root Cause analysis, AI-based Clustering analysis, and advanced Machine Learning functionalities.



Seamless data collection

QPR's process mining software, QPR ProcessAnalyzer, draws event data directly from your information systems using ready-made connectors. The SAP connector is compatible with all SAP R/3, SAP S/4, and SAP HANA versions. This gives you the much needed visibility on your end-to-end Order-to-Cash processes out-of-the-box which is something you cannot find elsewhere, not even SAP ERP itself.

These connectors enable continuous visualization and analysis of process flows that currently take place in your organization. They provide a holistic view of processes, while simultaneously identifying risks (such as bottlenecks, process deviations, compliance violations) and opportunities (such as the most suitable processes, and tasks for Robotic Process Automation).

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Find out how Metsä Board succeeded to increase order lines and volume by 60%

“We were immediately able to focus our process improvement activities to the right things to reach the results our business needed - and not wasting time on trial and error.”

  • Orders processed with same personnel +60 %
  • Number of invoice corrections -80 %

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Get started!

Product demo

  • Book a 30-60 minute online meeting
  • With a process mining expert
  • Interactive demo of QPR ProcessAnalyzer with a focus on Order-to-Cash 
  • Get answers to any questions

Talk to Sales

  • Ask anything about use cases, pricing, source systems, or deployment
  • Find out how process mining helps you with Order-to-Cash
  • Get an ROI estimate
  • See the benefits for your organization