Increase customer satisfaction and sales by optimizing your Order-to-Cash process. Process Mining continuously visualizes the OtC process in flowcharts and pinpoints improvement areas, automation opportunities, and process bottlenecks.
Featured webinar: August 18th 2020 at 3pm EEST
Learn how to discover your Order-to-Cash process, its inefficiencies and their root causes with process mining.
What is the Order-to-Cash Process?
The Order-to-Cash (OtC) process covers the whole process cycle of handling customer orders, extending across different units, such as warehousing, delivery, invoicing, and account management. Consequently, the Order-to-Cash process is a key business process in many enterprise information systems. A typical OtC process includes five major steps: sales order created, picking done, confirmed delivery date, invoice created, and payment received.
However, it's not always this straightforward. The Order-to-Cash process is usually a high-volume process, meaning it is possible to have different variations in the process. Variations are, for instance, unwanted changes in the process that prolong lead times and affect both internal efficiency and customer satisfaction.
Why Process Mining?
Finding improvement points is critical for process optimization, and this is where process mining can help, especially with Order-to-Cash analytics.
Process Mining transforms the process data produced by information systems into knowledge. This process knowledge is visualized in Order-to-Cash process flow charts. QPR ProcessAnalyzer - QPR's process mining software - provides improvement points so that you can optimize your OtC process. With process mining, you can:
Order-to-Cash with QPR ProcessAnalyzer
This solution fits all Order-to-Cash analysis needs, and the best part is: you don't have to be a data scientist. The OtC application contains pre-built process analysis capabilities and dashboards for analyzing the OtC process. The dashboards are customizable to contain all the up-to-date information of your OtC process. Real-time monitoring is available as the data loading happens in intervals of your choosing.
Moreover, with QPR ProcessAnalyzer, you get access to advanced features such as the industry’s leading Root Cause analysis, AI-based Clustering analysis, and advanced Machine Learning functionalities.
Seamless data collection
QPR's process mining software, QPR ProcessAnalyzer, draws event data directly from your information systems using ready-made connectors. The SAP connector is compatible with all SAP R/3, SAP S/4, and SAP HANA versions. This gives you the much needed visibility on your end-to-end Order-to-Cash processes out-of-the-box which is something you cannot find elsewhere, not even SAP ERP itself.
These connectors enable continuous visualization and analysis of process flows that currently take place in your organization. They provide a holistic view of processes, while simultaneously identifying risks (such as bottlenecks, process deviations, compliance violations) and opportunities (such as the most suitable processes, and tasks for Robotic Process Automation).
“We were immediately able to focus our process improvement activities to the right things to reach the results our business needed - and not wasting time on trial and error.”