Process Intelligence and Process Measurement - Process BI | QPR

Process Intelligence

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Process intelligence v.s. traditional business intelligence

Data-driven process intelligence is a way to build a connection among process mining, analytics, and performance management. The idea is to turn data into real business process intelligence and measurement. It brings in the continuous performance measurement and reporting from process point of view. It comes with the ability to drill down into an individual case level, instead of representing the performance only from the organizational or functional point of view on a summary level. Existing KPI reporting and business intelligence solutions lack this ability. The main difference between process intelligence and traditional business intelligence lies in providing business with data-driven process insights and identify root causes of why something has happened.

 

Process intelligence enabled by process mining

Did you know you can use process mining to identify relevant process KPIs and measure them transparently for improvement? QPR's process mining software enables this comprehensive process insight by utilizing event data in IT systems. With QPR ProcessAnalyzer, you can create visually attractive dashboards of process KPIs and make them visible throughout the organization. Process KPIs are wired all the way down to case level of process execution by automatically generating a graphical representation of actual business processes as they have been executed in reality. Dynamic reports of root causes and effects provide full visibility to reasons behind, for example, process bottlenecks, long lead times, and poor delivery accuracy.

With QPR's business process intelligence and measurement solution, your organization can really see in detail what affects the execution of processes and what you need to do to improve the processes.

 

Key features of QPR's process intelligence solution:

  • Plug and play connectors to SAP ERP, Oracle ERP, Salesforce.com, and other sources of process execution data
  • Continuous process monitoring and process performance dashboards
  • Process mining and visualization
  • Process benchmarking and analytics with root cause and influence analysis

 

Benefits of QPR's process intelligence solution:

  • Continuously improve process performance by focusing on relevant KPIs.
  • Improved quality of process KPIs with full transparency based on facts leaving no room for internal arguments of the data correctness.
  • Reveals the root causes for problems and poor performance
  • Instant results and payback through cost savings
  • Data-driven powerful approach and visualization

 

Read more in our blog posts:

Where did all the money go?

First Time Right – Aiming For 100%

Improving Invoicing Lead Time with Process Analysis

4 Steps to Reduce Unwanted Changes in Order to Cash Process

Get More Cash Discounts by Improving Purchase to Pay Process

Process business intelligence, part 2 – Happy Flow

Process business intelligence, part 1 – Happy Customer

 

Watch on-demand webinars:

Maverick Buying Process KPI

First Time Right Process KPI

Invoicing Lead Time Process KPI

Order Change Impacts Process KPI

Cash Discount Utilization Process KPI

On Time In Full Process KPI

 

Get started with QPR ProcessAnalyzer

 

 

Customer Stories

 

"There are so many different use cases but I think the biggest effect comes when the whole organization, any team leader, who is running a process could benefit from the connection between the normal everyday KPIs and the process performance. In fact, you could actually develop the KPIs on the dashboards in QPR ProcessAnalyzer. If you are really looking after your team or the pace of process that you are running, then what is better than, first of all, get a warning when something is starting to go amiss, and then being able to drill down to the root causes of why that is happening?”

- Matti Ketonen, VP Supply Chain, Metsä Board

    Read success story

 

"Right now, it takes 35 minutes to complete a loan application, we are targeting to go down to 5 minutes. We wouldn't be able to do that without process mining. I have QPR ProcessAnalyzer open, it has many capabilities of optimizing process, selecting steps, comparing steps to other steps, getting KPIs right away. My boss calls me and say, OK give me these results, and I have them in 10 minutes. Otherwise, we would have to write a query, run to the database, get Excel, and give them the results.”

- Lambros Bessas, Senior Manager, Piraeus Bank

    Read success story

 

“QPR ProcessAnalyzer allowed us to see where our process performed well and where the bottlenecks are located. QPR ProcessAnalyzer clearly presents the process as it occurs in real life with concrete visual presentations. It leaves no room for speculation, as the facts are instantly visible.”

- Marko Juslin, Manager, Information Management, Fennovoima

   Read success story

 

"We have now a lot of KPIs in reports, and they are not reflecting the situation that are difficult to change, because there are a lot of things behind it to calculate it, but then you get a report and it's not so easy to understand it anymore. QPR is, for us, an easy tool to verify, is our business working this way? Is it value added to change the process?"

- Daisy Rolly, Business Analyst Supply Chain, Terumo Europe

 

"The good thing is that, in 3 months you build something that's a complete x-ray of the processes, so you have no more debate on whether the KPIs are defined properly, or what definitions to use, you can look at the processes, the actual processes, you can look at the lead times, and you can bring those facts on the table without debates, it's coming right out of your system and having that is a big power in making decisions with those fact-based data."

- Siem Jaspers, Business Analyst Supply Chain, Terumo Europe

   Read success story

 

“QPR ProcessAnalyzer gives us a fact-based understanding of the current operations. QPR ProcessAnalyzer complements our operative KPIs with the tools to drill down into root causes, and to identify both large business transformations and quick operative improvements.”

- Eetu Heiska, Development Manager, Lassila & Tikanoja

   Read success story 

 

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