Data-driven process intelligence is a way to build a connection between process mining, analytics, and performance management. The idea is to turn data into real business process intelligence and measurement. It brings in the continuous performance measurement and reporting from the process point of view. It comes with the ability to drill down into an individual case level, instead of representing the performance only from the organizational or functional point of view on a summary level. Existing KPI reporting and business intelligence solutions lack this ability. The main difference between process intelligence and traditional business intelligence lies in providing business with data-driven process insights and identify the root causes of why something has happened.
Did you know you can use process mining to identify relevant process KPIs and measure them transparently for improvement? QPR's process mining software enables this comprehensive process insight by utilizing event data in IT systems. With QPR ProcessAnalyzer, you can create visually attractive dashboards of process KPIs and make them visible throughout the organization. Process KPIs are wired down to case level of process execution by automatically generating a graphical representation of actual business processes as they have been executed in reality. Dynamic reports of root causes and effects provide full visibility to reasons behind, for example, process bottlenecks, long lead times, and poor delivery accuracy.
With QPR's business process intelligence and measurement solution, your organization can see in detail what affects the execution of processes and what you need to do to improve the processes.
Get started with QPR ProcessAnalyzer
"There are so many different use cases but I think the biggest effect comes when the whole organization, any team leader, who is running a process could benefit from the connection between the normal everyday KPIs and the process performance. In fact, you could actually develop the KPIs on the dashboards in QPR ProcessAnalyzer. If you are really looking after your team or the pace of process that you are running, then what is better than, first of all, get a warning when something is starting to go amiss, and then being able to drill down to the root causes of why that is happening?”
- Matti Ketonen, VP Supply Chain, Metsä Board
"Right now, it takes 35 minutes to complete a loan application, we are targeting to go down to 5 minutes. We wouldn't be able to do that without process mining. I have QPR ProcessAnalyzer open, it has many capabilities of optimizing process, selecting steps, comparing steps to other steps, getting KPIs right away. My boss calls me and say, OK give me these results, and I have them in 10 minutes. Otherwise, we would have to write a query, run to the database, get Excel, and give them the results.”
"We have now a lot of KPIs in reports, and they are not reflecting the situation that are difficult to change, because there are a lot of things behind it to calculate it, but then you get a report and it's not so easy to understand it anymore. QPR is, for us, an easy tool to verify, is our business working this way? Is it value added to change the process?"
- Daisy Rolly, Business Analyst Supply Chain, Terumo Europe
"The good thing is that, in 3 months you build something that's a complete x-ray of the processes, so you have no more debate on whether the KPIs are defined properly, or what definitions to use, you can look at the processes, the actual processes, you can look at the lead times, and you can bring those facts on the table without debates, it's coming right out of your system and having that is a big power in making decisions with those fact-based data."
- Siem Jaspers, Business Analyst Supply Chain, Terumo Europe