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Logistics professionals are faced with increasing customer requirements as well as procurement and warehousing efficiency targets. Customers demand accurate and timely deliveries while organizations strive for lower inventory levels and cost efficiency. 


Challenges in Logistics:

On-time delivery fails

  • Goods are delayed, lost, or damaged during shipment.
  • Goods are delivered to the wrong destination.
  • Wrong goods are delivered.
  • Order amounts are not met.

Too high warehousing costs

  • The organization cannot pinpoint from which warehouse or distribution center the problems originate.
  • Mistakes in sorting and inventories.
  • Too high warehouse levels.
  • Vessel capacity is too low.

Difficult to manage Supply Chain

  • Too high transportation costs.
  • Rules and regulations are not followed.
  • Too much data in operative business systems about supply chain performance and key influences.
  • Logistics data is rarely used for process improvement.
  • No proper visibility to ERP - what logistics data it actually contains and what can be drawn out.
  • Strategic objective to develop new supply models to address gaps in existing delivery capabilities or to move from Make-to-Stock to Make-to-Order supply model.
  • No clear visibility to supply chain.
  • Production is halted due to missing raw materials.


Tackling these conflicting objectives is not a simple task and requires a new approach. 


Solving Logistics Challenges with QPR Process Mining:

Typical benefits from using QPR ProcessAnalyzer and QPR's solution in logistics process mining and operations improvements include:

On-time delivery +13%​

  • Goods delivered on time.
  • Order amounts are met.
  • Right goods delivered to right destinations.

40% savings in warehousing costs

  • Fewer mistakes in sorting and inventories.
  • Warehouses on an adequate level.

20% wider geographical reach

  • Optimized warehouse and distribution center location.
  • Sufficient vessel capacity.​


Logistics Process Mining by QPR:

QPR's process mining solution for logistics is based on QPR ProcessAnalyzer product as well as ready-made analysis views and KPI process indicators focusing on logistics process improvements.

Learn how to improve your on time in full KPI.

QPR provides the right tools and methods to make most of the data and turn it into valuable information – process intelligence. Based on event data, QPR ProcessAnalyzer, a process mining software, can:

1) automatically visualizes the real end-to-end process

2) provides key performance metrics

3) shows what causes process bottlenecks. It provides insights into supply chain performance. 

Flowchart reality_s

When asked to draw the logistics process, most people visualize something like the flowchart on the left. A straightforward execution of cases with maybe some options or decision points. When the process is visualized based on data, the reality is closer to the flowchart on the right. 

Product return influence analysis - full_s

Influence Analysis easily reveals what are the characteristics related to certain cases. Select a step in the process flowchart on the left and see, what are the typical characteristics related to cases going through this step. In this picture, the attributes defining the selected cases are Category - Women as well as Product - Road where the contribution is highlighted in red. On the other hand, we can see that Category - Children and Category - Men are typically not so related to cases going through Product return. These attributes are highlighted in blue. 

Late delivery flowchart influence analysis_s

Red process steps are more commonly related to late deliveries than the steps highlighted in blue. It seems that, whenever products are shipped in Essen and by train, late delivery is more likely than for example when the goods are shipped in Essen by truck.


Customer Stories

Customers - Nokia - Logo

Read success story

“The visualization of the processes is a great tool for communicating the needed changes for the process stakeholders. Showing the actual happenings clarifies the needs for process improvements and makes the points of improvement clear. QPR ProcessAnalyzer is truly a game changer for process improvement.” 
- Fauzia Khan, Business Process Manager, Nokia


Customers - Terumo - LogoRead success story

"We have now a lot of KPIs in reports, and they are not reflecting the situation that are difficult to change, because there are a lot of things behind it to calculate it, but then you get a report and it's not so easy to understand it anymore. QPR is, for us, an easy tool to verify, is our business working this way? Is it value added to change the process?"

- Daisy Rolly, Business Analyst Supply Chain, Terumo Europe


"The good thing is that, in 3 months you build something that's a complete x-ray of the processes, so you have no more debate on whether the KPIs are defined properly, or what definitions to use, you can look at the processes, the actual processes, you can look at the lead times, and you can bring those facts on the table without debates, it's coming right out of your system and having that is a big power in making decisions with those fact-based data."

- Siem Jaspers, Business Analyst Supply Chain, Terumo Europe


Customers - Metsä Board - LogoRead success story

"The process insight and facts delivered by QPR ProcessAnalyzer were priceless. We were immediately able to focus our process improvement activities to the right things to reach the results our business needed.”
- Jari Vuori, Vice President Supply Chain, Metsä Board