How Sanofi Reduced 30,000 Late Payments per Month and Standardized Global Processes with Process Mining

Fragmented Data, Limited Visibility, and Inconsistent Execution

Sanofi needed a clear understanding of how their global processes actually performed.

However, the reality was challenging:

• Process data was spread across multiple systems

• KPIs were defined and calculated differently across regions

• Process execution varied significantly from the intended global model

• Limited transparency made it difficult to identify inefficiencies and prioritize improvements

Without a unified, data-driven view, improvement initiatives relied heavily on assumptions rather than facts.

Creating a Digital Twin of the Organization with Process Mining

Sanofi selected QPR ProcessAnalyzer to bring clarity to their complex process landscape.

By consolidating SAP data from multiple systems into a single platform, Sanofi created a digital twin of its processes—providing a real-time, data-driven view of how processes actually run across systems, regions, and functions.

This enabled:

• End-to-end visibility into process execution

• A consistent and comparable view of global KPIs

• Benchmarking of actual performance against global core models

• A fact-based foundation for continuous improvement

Process mining was first applied to Purchase-to-Pay and finance processes, and quickly expanded across the organization.

Scaling Process Mining Across Functions

Following initial success, process mining became a daily tool across multiple business areas, including:

• Finance (Purchase-to-Pay and Invoice-to-Cash)

• HR processes

• Contract management

Teams across regions can now:

• Identify process deviations and inefficiencies 

• Understand root causes of performance issues

• Align local execution with global standards

• Continuously monitor and improve processes

With each new process and data source, Sanofi continues to expand the value of process mining across the organization.

Unlocking the True Value of Automation

Process mining plays a critical role in Sanofi’s automation strategy.

By providing full visibility into real process execution, Sanofi can:

• Identify the most impactful automation opportunities

• Prioritize initiatives based on real business impact

• Monitor automation performance continuously

• Reduce unnecessary process variation

This ensures automation is applied where it delivers the highest measurable business impact.

Measurable Impact at Global Scale

With QPR ProcessAnalyzer, Sanofi achieved:

• 30,000 fewer late payments per month through improved Accounts Payable performance

• Increased process harmonization across global operations

• Consistent and reliable KPI calculations across systems

• Improved transparency into end-to-end processes

• Faster, data-driven decision-making across functions

By consolidating data and standardizing KPIs, Sanofi moved from fragmented reporting to a unified, global view of process performance.

Recognized Value Across the Organization

Process mining is now widely adopted across Sanofi—from process owners to top management.

Business leaders can:

• Monitor global KPIs in real time

• Drill down into process-level insights

• Identify issues faster and take corrective actions

• Align operations with global standards

This shared visibility improves collaboration, accelerates decision-making, and supports large-scale transformation initiatives.