QPR PARTNER WEBINAR

See How Your Processes Really Work

Find out where your processes lose time, what is worth automating, and how AI is changing the way organizations use process data. A practical 30-minute session featuring a real case from a leading Greek bank and a live demo.

October 13, 2026 | 16:00 EEST I 15:00 CEST | 30 minutes

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You can't improve what you can't see

Business processes rarely run exactly as designed. Approvals create delays, work takes detours, and manual tasks pile up between systems and teams.

Process mining shows how your processes actually run — where they slow down, deviate from the plan, and create unnecessary work.

That visibility also helps answer two increasingly important questions: what should you automate, and where can AI make a real difference? When AI understands how work actually happens, it can make better decisions — and the same process data can be used to monitor how AI agents perform.

What we'll cover

  • What process mining reveals
    How data from your business systems shows what really happens in your operations.
  • Customer case: Piraeus Bank
    How a leading Greek bank found out why its automated lending process wasn't delivering, and cut loan processing time by 86%.
  • Live demo: from insight to automation and AI
    See how process data reveals where to improve and automate, and how AI makes those insights easier to explore and act on.
  • Live Q&A

Who is this webinar for?

This webinar is for leaders responsible for operations, business transformation, automation, AI, IT, data, and process improvement.

No previous experience with process mining is needed. If the topic is new to you, you’ll learn how it works and where it creates value. If you’re already investing in automation or AI, you’ll see how process data can help you identify the right opportunities and measure the impact.


Register now

CUSTOMER CASE

Piraeus Bank: loan processing from 35 minutes to 5   

Piraeus Bank handles around 20,000 loan applications every month. Although much of the lending process was already automated, performance was still falling short and the reasons were difficult to see.

Using process mining, the bank analyzed more than one million process events. Within five minutes of connecting the data, the main bottlenecks became visible — helping reduce loan processing time from 35 minutes to 5.

86% shorter loan processing time
20,000 loan applications per month
1M+ process events analyzed

“Within 5 minutes, we saw the main issues clearly.”
— Lambros Bessas, Senior Manager, Piraeus Bank

The case will be presented by QPR Software and ITMC as a customer example. Piraeus Bank representatives will not be speaking at the webinar.

 

Meet the Speakers

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Jaakko Knuutinen - Senior Process Intelligence Consultant, QPR Software

Jaakko specializes in process intelligence and the use of process data in AI and automation. He helps organizations uncover bottlenecks, identify improvement opportunities, and give AI the operational context it needs to make better decisions.

Yiannis

Yiannis Charalambous - Managing Director at ITMC

Yiannis combines deep experience in strategy, performance management, and analytics, with particular expertise in helping organizations connect business priorities with technology and data.

NelaFerreira

Nela Ferreira - Head of Partnerships and Business Development, QPR Software

Nela works at the intersection of partnerships and business development, building international relationships and helping organizations create new opportunities for collaboration and growth.

Aggeliki Kosma

Aggeliki Kosma, Business Solutions Manager at ITMC

Aggeliki brings more than 10 years of experience in business consulting and digital transformation, helping organizations improve processes, identify automation opportunities, and turn technology into measurable business value.

QPR Partner Webinar

Automation and AI start with knowing your processes

Seeing what really happens in your processes is the first step. The bigger opportunity is using that insight to decide what to improve, what to automate, and where AI can create real business value.

Join QPR Software and OMAS Solutions for a focused 30-minute webinar featuring a real case from the Greek banking sector, a live process mining demo, and practical examples of how AI is changing process improvement.

October 13, 2026 | 14:00 CEST | 30 min

 

Frequently asked questions

What is process mining?

Process mining uses data from business systems, such as ERP, CRM or core banking systems, to show how processes actually run. It reveals bottlenecks, delays, deviations and rework based on real data rather than assumptions.

Do I need previous experience with process mining?

No. The webinar is useful whether process mining is new to you or you are already working on process improvement, automation or AI.

How does process mining help with automation and AI?

Process mining shows where work is manual, repetitive or slow, so you can see where automation pays off. The same process data also helps AI tools give answers based on how your business actually runs, not on general assumptions.

Is the webinar free?

Yes. Participation is free of charge.

Will the webinar be recorded?

 Yes. All registrants will receive the recording after the webinar. 

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