Process Mining for Service Management

Tuesday, October 27th, 2020
3:00 PM EET Helsinki (2:00 PM CST, 1:00 PM GMT)

In this webinar, you will:

  • Learn how process mining helps you improve your Service Management process and see how these improvements affect lead times, process compliance, and errors.
  • Understand how to use QPR ProcessAnalyzer to improve customer satisfaction, shorten lead times, and drive high compliance.
  • See how to instantly discover process bottlenecks, inefficiencies, and their root causes.
  • Have a chance to address any questions! 


  1. Introduction
  2. Best practices: how to utilize process mining to improve your Service Management process
  3. Live demo of QPR ProcessAnalyzer for Service Management process
  4. Q&A

This webinar has ended. Proceed to download the presentation slides and see the recording video: