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Dubai Airport Freezone (DAFZ) exhibits best practice managing and aligning strategy, performance and processes with QPR

Faced with the rapid growth of the organization and its activities, in 2010 Dubai Airport Freezone defined a new strategy for the following years, after a comprehensive PESTEL and SWOT analysis.

Dubai Airport Freezone runs QPR Software for managing its strategy, ensuring alignment between operations, improvement effort and goals, managing and improving processes, and promoting active employee participation in realizing its vision of becoming the region’s ultimate Freezone destination.

Quick tangible results with QPR

  • Increase in the number of customers
  • Improved customer satisfaction
  • Decreased customer turnover rates
  • Focus on process improvement
  • Reducing service cycle times

Dubai Airport Freezone Success Story

Customers - Dubai Airport Freezone - Logo

Products

QPR ProcessDesigner
QPR Metrics

Solutions

Business Process Management
Performance Management
Balanced Scorecard