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The Swedish municipality of Örebro mastered continuous improvement with a digital quality management system

Örebro had a vision. They wanted a quality management system that would ensure high-quality services and ascertain that processes run as efficiently as possible given the applicable laws, regulations and goals.

The system had to help Örebro achieve the objectives of quality management related to risk analysis, self-monitoring and investigation of deviations. Furthermore, the system had to be easy to access, manage, administer and make finding the right information effortless.

“QPR’s digital quality management system has created great opportunities not only for creating structure and assuring quality, but also for providing administrations with an integral understanding of business, which is crucial for a learning organization in pursuit of better social welfare” says Eva C. Källman, Project Manager, Municipality of Örebro.

QPR provides Örebro with single point of access to

  • Guidelines for addressing risks
  • Legislative requirements
  • Other challenges in employees’ daily tasks


Örebro Municipality Success Story

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