Process Mining for Service Management
30 minutes + 15 minutes Q&A
Lassi Uusitalo, Business Development Specialist
- Best practices: how to utilize process mining to improve your Service Management process (15 min)
- Live demo of QPR ProcessAnalyzer for the Service Management process (10min)
- Q&A (up to 15 minutes) - your chance to ask us anything!
About the webinar
Process Mining continuously visualizes IT Service Management processes in flowcharts and pinpoints improvement areas, automation opportunities, and SLA breaches.
In this webinar you will:
- Learn how process mining helps you improve your Service Management process and see how these improvements affect lead times, process compliance, and errors.
- Understand how to use QPR ProcessAnalyzer to improve customer satisfaction, shorten lead times, and drive high compliance.
- See how to instantly discover process bottlenecks, inefficiencies, and their root causes.
- Have a chance to address any questions!