ServiceNow® is a cloud computing company that provides service management for every department in the enterprise including IT, human resources, facilities, field service and more. ServiceNow® specializes in ITSM applications and provides forms-based workflow application development.
QPR ProcessAnalyzer drills down to the inner workings of your ITSM functions, exposing their inefficiencies, benchmarking your operations, and clarifying relationships between, for example, release management and the number of service requests.
With the QPR Connector for ServiceNow® connector, you'll be able to:
- Benchmark processes by case severity, priority and category, by teams, customers etc.
- Uncover looping cases
- See visually how cases move from one employee to another
- Discover the root causes of inefficient operations
- Unveil exceptions of processes
- Continuously monitor end-to-end processes and see how they're linked with each other
ServiceNow Incident Management Process Analysis - With QPR connector you instantly get a view on process deviations and reasons behing them. In the example below we dig deeper the reasons why in this process we end up waiting for user acton.