KPI - Order changes | QPR

KPI - Order changes

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Description: 

  • Amount of changes done to an order or an order line 
  • Measured in percentage 

Formulas: 

  • Order changes:
    • (Number of order changes) / (Total number of cases) 
  • Repeated order changes:
    • (Number of case with several order changes) / (Total number of cases) 
    • (Number of case with several order changes) / (Total number of cases with order changes) 

 

Learn more about this KPI in our on-demand webinar and blog post.

 

Related processes: 

Order to Cash 

Purchase to Pay