What is a Business Operating System? | QPR

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What is a Business Operating System?


Your organization’s Business Operating System (BOS) is a tool to ensure work is focused on your organization’s strategic objectives and is done in the most efficient way. BOS can be considered as a navigation system with five elements: destination, map, performance indicators, current situation and support for decisions.

QPR has been in Business Operating System market for more than 10 years – although the term Business Operating System has been taken into use just recently. In this blog post I try to explain the key concepts of QPR’s software tools and methodologies packaged as a Business Operating System as shown below:

QPR Business Operating System


Strategic level of QPR Business Operating System starts with Business Design which is the activity to identify relevant business models for the organization and set strategic goals. Strategic level is then continued with the Performance Management which is the activity to define and cascade business objectives and implement performance indicators and dashboards for monitoring performance against objectives and supporting higher level business transformation projects, programs and initiatives.


Operational level of QPR Business Operating System starts with Operations Design which takes the business models as input and extends them to full operating models containing end-to-end process diagrams as well as information, application and technology architectures. These operating models serve as a map for implementing and running the organization to meet the strategic goals. Operational level is then continued with the Operational Intelligence module which provides day-to-day real time information about your organizations current situation and actual status of behavior and performance of each end-to-end process. Operational Intelligence is like a continuous health check that shows the performance in detail enough level to discover problems, bottlenecks, unwanted process variations and long lead times as well as discover root causes related to these findings.


QPR Software tools supporting QPR Business Operating System



What about benefits?


Imagine that everyone - including robots - in your organization would be doing both The Right Things and in The Right Way! 

... for many organizations that would for sure lead to Higher Sales, Lower Costs and Better Compliance!



Please visit QPR Community to read more and join the discussion!



To learn more about Business Operating System, check out our webinar below.

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Teemu Lehto
Vice President, Process Mining