Process improvement | QPR

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Process improvement enabled by process mining.

Use process mining to identify process improvement potentials in terms of cost savings and improved quality of service. Find bottlenecks, rework, order changes, and other symptoms of waste an inefficient processes. Understand the root causes behind the business process problems.


Gain process visibility with data-driven process improvement.

The goal of process improvement is to transform a process, and ultimately empower the organization to strive for maximize customer value with streamlined processes. But do you have a visibility into what you actually need to improve upon for a lean process? It is challenging to get facts to form a solid understanding of the processes and recognize which changes will drive the biggest impact. Quick identification of development areas, reacting fast, and learning fast are key for making the needed big process improvements to operational performance.

QPR provides tools and solutions to identify process improvement needs based on facts and to streamline processes. You can use data as a basis for waste identification, and make needed process changes aligned with the overall business architecture. Data will also help you establish a follow-up system to provide visibility on how the made changes impact process performance. 


What benefits can you achieve using process mining to support process improvement?

  • Significant cost savings by shortened lead time.
  • Reduced working capital.
  • Less rework and order changes.
  • Improved quality by reduced processing errors.
  • Identify customer value within the related business context.
  • Visualize a value stream automatically from existing data.
  • Discover process behaviour in good and bad.
  • Find root causes for the problems for improvement action definition.
  • Plan and design the future state of the process.
  • Effectively implement changes and set-up related metrics.
  • Set-up continuous process monitoring using process intelligence.


Watch on-demand webinars:


Process Mining for Insurance Claim Process

Process Mining for Incident Management Process

Process Mining for Finance

Process Mining for Lead-to-Order Process

Process Mining for Healthcare

Process Mining for Purchase-to-Pay Process

Process Mining for Manufacturing

Process Mining for Order-to-Cash Process


Read more in our blog posts:


Improve Your Insurance Claim Process with QPR ProcessAnalyzer

15 Benefits of Using Process Mining for Incident Management

Ask Your Data to Visualize Your Finance Processes

Increase Your Sales by 100% with Process Mining for Marketing and Sales Process

Process Mining for Patient Journey Process in Healthcare

Process Mining for P2P Process

Process Mining for Digitalization in Manufacturing

Optimizing Cash Amount Derived From Orders

Existing Data in Your Systems is the Source to Improve Your Processes

Process Improvement with Hunch or Facts


Get started with QPR ProcessAnalyzer



Customer Stories

"Process mining and QPR ProcessAnalyzer basically help you to highlight process inefficiencies. If you have a target to reduce cycle time, to improve your process, or to harmonize and standardize your process. You can leverage this tool to exactly focus on those directions.

The influence analysis is one of my favorites. It allows you to do a root cause analysis on what happened, why it happened, and QPR ProcessAnalyzer is able to showcase that to you. Then, you can build the story on how what kind of improvements can be done in the company based on that finding." 

- Fauzia Khan, Business Process Manager, Nokia

   Read success story


"We can replace opinions with facts and it is easier for people to accept changes when you can justify them with the facts. It's also easier to focus on those areas where the development is most needed. For example, you get away from sending emails with overreaching instructions how people should do certain things. But with QPR ProcessAnalyzer, you can now identify the area where the improvement is needed, and then perhaps just talk to two or three people and get the change done. It's easy to focus on things mentally.

- Matti Ketonen, VP Supply Chain, Metsä Board

    Read success story


“QPR ProcessAnalyzer allows us to analyze the data using different views, which helps us to undertake process improvement actions. The visualization makes communicating the process variations and points of improvement clear and precise.”
- Capucine Azé, SD & SCM Specialist, Kemira

    Read success story


“With QPR ProcessAnalyzer, we were able to see the whole Ad Hoc Service process. Without the data and the product, we wouldn’t have been able to discover the reasons behind the process bottlenecks.”

- Aila Aaltonen, CIO, Caverion


Tangible value delivered:

  • Quicker invoicing and improved cash flow from discovering and removing process bottlenecks
  • Ability to continuously measure process performance and monitor the results of corrective actions
  • Ability to continuously compare and value process performance and variations per country

    Read success story


"It is highly beneficial to visualize the project management processes from ERP data to have a foundation for process improvement. Furthermore, validation of existing issues helps Patria to focus development efforts.”

- Minna Tiura-Kortesmaa, Manager (PMO), Patria Land Systems

    Read success story


“Visualizing invoicing and purchasing processes with QPR ProcessAnalyzer helps us to improve our core operations.”

- Matti Tuomela, Barona

    Read success story 


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