Tata Teleservices Creates a Single Source of Integrated Process Repository using QPR

Tata Teleservices took control of its 400+ processes across 11 value chains with QPR’s Quality Management Solution supporting industry best practices & principles of lean.

"The value of a single, integrated process repository need not be emphasised. It helps in identifying value streams and supports reengineering, enables digitization, acts as a knowledge source for an incumbent, and a reference for compliance audits. It is a living document, to increase on all aspects with time – process skills of people, IT automation and infusion of simplicity into processes. QPR has been an able tool in our above journey."

QPR ProcessDesigner was chosen because

  • Ideal set of funtionalities to meet the previously mentioned requirements
  • Determined cost-effective
  • Capability to create interlinkages between different process models
  • Relative simplicity of the QPR system

TATA Teleservices Success Story

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QPR ProcessDesigner


Business Process Management