Tata Teleservices took control of its 400+ processes across 11 value chains with QPR’s Quality Management Solution supporting industry best practices & principles of lean.
"The value of a single, integrated process repository need not be emphasised. It helps in identifying value streams and supports reengineering, enables digitization, acts as a knowledge source for an incumbent, and a reference for compliance audits. It is a living document, to increase on all aspects with time – process skills of people, IT automation and infusion of simplicity into processes. QPR has been an able tool in our above journey."
Business Process Management