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Customer Story: Nokia

Value of process mining in supply chain

“The visualization of the processes is a great tool for communicating the needed changes for the process stakeholders.”
- Fauzia Khan, Supply Chain Automation Lead at Nokia.

Nokia uses QPR ProcessAnalyzer to visualize their processes and communicate the findings to support business transformation

Nokia uses process mining to create a visualization of their processes, which communicates a clear understanding of the processes.

“The visualization of the processes is a great tool for communicating the needed changes for the process stakeholders. Showing the actual happenings clarifies the needs for process improvements and makes the points of improvement clear. QPR ProcessAnalyzer is truly a game changer for process improvement.”

- Fauzia Khan, Supply Chain Automation Lead at Nokia.

 

Challenges

  • Need to harmonize processes due to the acquisition of Alcatel-Lucent
  • Utilization of data to improve processes
  • Discovering automation opportunities

Business benefits from QPR ProcessAnalyzer

  • Visualization of processes
  • Lead time improvement
  • Process harmonization
  • Measuring and communicating process performance
  • Reducing rework
  • Continuous data-driven development

Interview highlights

This interview with Fauzia Khan walks us through the why and how of establishing a company-wide process mining practice in Nokia.

In this presentation, Fauzia Khan shared with us Nokia's process mining journey from proof of concept, proof of value, implementation, to benefits realization. Fauzia also gave us an insight into how to use process mining to accelerate business results, track improvements, shortlist projects, and drive change management.

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