Banco Espirito Santo wanted to create a repository for all business and support processes. This process repository should work as the base for the internal control system, processes rationalization, operational risk management and auditing.
QPR ProcessDesigner performance management software allowed BES to change from several systems to an integrated and unified one.
"BES previously had several tools related to processes and procedures. QPR enabled BES to combine different needs from 6 different departments , the main process stakeholders, and also the Process Sponsors that interact with the processes on a daily basis” Dra. Maria João Mileu, Head of Organization Department
Quality Management System
Business Process Management