Banco Espirito Santo (BES) Process Catalog: Creation of a single Process Framework

Banco Espirito Santo wanted to create a repository for all business and support processes. This process repository should work as the base for the internal control system, processes rationalization, operational risk management and auditing.

QPR ProcessDesigner performance management software allowed BES to change from several systems to an integrated and unified one.  

"BES previously had several tools related to processes and procedures. QPR enabled BES to combine different needs from 6 different departments , the main process stakeholders, and also the Process Sponsors that interact with the processes on a daily basis” Dra. Maria João Mileu, Head of Organization Department

Achieved Results

  • Implementation was executed with ease and speed
  • Compliance with COSO and ITIL attributes were achieved
  • Usage of information created was introduced to management and regulatory reporting  


 Banco Espirito Santo Success Story
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QPR ProcessDesigner


Risk Management
Quality Management System
Business Process Management