Should process mining be in your BPM roadmap? | QPR

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21 April 2017

Should process mining be in your BPM roadmap?


Are you wondering what is this process mining you have been hearing and how should it affect your company’s way of looking at processes and performance? We have gathered 5 pointers for you to check whether the days for process mining are here for your organization as well.

See if you agree with any of the points listed below:


  1. We need to improve our business processes

Have you looked at processes from operations-driven or data-driven point-of-view? Business process improvement as a domain has been around for eons (well, for decades at least), but many companies are still doing it with traditional and subjective methods – workshops, interviews, manual documentation. If you work in one of these companies, you are overlooking the abundance of data in your own company’s IT systems and how you can use this data to conduct process mining to give a completely new angle to the improvement needs and actions of your organization.

  1. We need to increase efficiency

How much and in which areas? Do you know which units in your organization are doing best and why is that? I am quite sure your company has this need – most companies recognize it. I would like you to have all possible information and support at hand to target your decisions correctly. Regular KPIs will get you started, but to get down to individual orders or even order lines and process-oriented facts, you need to do more. Process mining reveals the untapped potential available in the organization and to what level set targets. QPR also provides customers with benchmark data to compare the performance against peer organizations.

  1. We need a visualization of our processes

Remember the traditional methods I mentioned in the first point? Workshops, interviews and manual documentation? You’ve done it before and it just sounds like a drag to go through all the effort. But how else can you update the process documentation and make sure it actually describes the way things are really done? Process mining tools will save you a lot of time and effort. Just take the data, and visualizations of your processes are already on their way. The best part: they are based on facts and are objective.

  1. Our processes and performance are deviating from targets

If you recognized the need to increase efficiency, I wouldn’t be surprised you acknowledged this as well. There might be trouble with lead times and automation degrees, for example. Customers aren’t getting what they requested when they requested and you aren’t really sure why that is the case when individual KPI’s show acceptable levels. And you think some actions are completely automated, but the company hasn’t really achieved the benefits expected through automation. There might still be plenty of hidden work done manually, such as changes to orders. One of QPR’s customers had a case where they thought their indirect procurement was automated from purchase requisition to purchase order, when in reality the percentage was around 6%.

  1. We need to know where exactly to target improvement efforts

You probably have an idea that different units are not performing on an equal level. Do you really know why that is? On a high level, it seems like they are doing the same work, but still the KPIs don’t match. To understand the differences and what to change, you need to be able to compare performance even on a very detailed level to dig out the real root causes. QPR ProcessAnalyzer shows you a list of targets where to make changes, where the biggest need for improvement is, and most importantly, where the biggest and quickest benefits are to be achieved.


If you want to discuss with me or one of our other experts at QPR about process mining and how it will fit your Business Process Management roadmap, send us a couple of lines. We’ll be happy to help you forward. 



Learn how to turn your data into process intelligence and improve business results instantly in our daily 30-minute webinar: Improve Process Performance with QPR ProcessAnalyzer.

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Marja Rajamäki
Business Development Manager