It’s been amazing to see the development of the process mining field - how more and more organizations are improving their process efficiency with process mining technology by releasing capitals from manual BPM work and focusing internal resources on actual process improvement work. If your organization has yet to see how process mining can help to cut costs, improve customer satisfaction and profit, now would be the perfect moment to run a process mining PoC to show the business value and guarantee an allocation in the budgeting for next year.
This blog post gives you insight into a successful process mining PoC in 4 steps based on QPR's experience from 400+ process mining projects.
- Set clear targets
- Choose correct stakeholders
- Execute as planned
- Close with great results
The initial two steps are basically planning with a different focus, then followed by straight-forward execution and finally closing with the key targets achieved.
1. Set Clear Targets for Your Process Mining PoC
This is the most important step of a PoC. Naturally, it is not just a process mining specific topic, but it is very much highlighted as a process mining methodology supporting many different use cases and business functions throughout the company. Therefore, super clear targets should be decided and documented. Otherwise, the PoC results would be difficult to measure. We suggest that the project charter should cover at least the following two main topics:
Process Mining Main Drivers
It is crucial to select a compact scope that fits into the project timeline targets. The scopes could be, for example:
- to speed up the RPA roadmap
- to reduce IT ticket reassignments
- to achieve the happy path on end-to-end cases
- to locate the core root-causes for on-time-in-full failures
Targets, Metrics, Data Required for Process Mining
Having determined the main drivers for process mining in your organization, you can think about the metrics for measuring the success of the chosen scope. By setting the metrics, you can show process mining benefits for the chosen scope that highlight the business value. Based on what your organization hopes to achieve using process mining, that determines the size of your process mining PoC as well as the data required for the project.
Showing the applicability of process mining
A small process mining PoC project using a single MS Excel data sheet would be enough for the visualization. With the process flowcharts, you can show your organization the benefits of a simple flat file visualization.
Driving data-driven decision making with process mining
A medium process mining PoC project with data connections to your organization's major IT system, such as SAP or Salesforce, would be needed for this purpose. The expected results are to show your organization how easy it is to connect the data in the existing IT system and how it helps with deriving new and useful information for better decision making. Since the data connection is key to the success of the PoC in this case, the technical applicability of the selected process mining tool should be reviewed.
Scaling and benchmarking process performance
This requires a large process mining PoC project with data connections to multiple IT systems with analysis. The large project takes the medium project a bit further by potentially connecting to multiple data sources and executing further analysis of the process models. Perhaps regarding how the selected processes could be improved or how process efficiency compares to industry benchmarks.
It may seem like a daunting task connecting the data in multiple IT systems of your organization. Worry not, you can easily outsource the technical work, as process mining vendors can run data extractions with ready-made data connectors for you.
2. Choose Correct Stakeholders for Your Process Mining PoC
The selection of stakeholders and participants is always vital to the success of a project. It is especially important in ensuring success for a process mining PoC, since end-to-end processes often involve multiple process owners, business owners, IT, finance, and process excellence stakeholders.
No projects can be executed without a budget or official mandate for resourcing. A project sponsor is a vital role, and in the case of a process mining PoC, typically someone who values data-driven decision making and knows the organization’s core drivers and future strategic roadmap.
As process mining is a data-driven methodology, the representation of IT in the process mining PoC is very important. However, there is a misunderstanding that since process mining involves an enormous amount of data, it would require a lot of time and efforts from IT for the extraction, transformation, and load (ETL) work. When in reality, the latest process mining solutions do the magic using data connectors without requiring any installations, IT system configurations, data table mappings, or difficult old-school server installations.
The context for the process mining PoC should be determined and verified by the business in regards to how valuable process mining insights are for business operations. In other words, what information business currently lacks and how process mining can help to deliver more value with fewer efforts.
Analysts / Process Experts
They form the backbone of the process mining PoC. They typically have a good understanding of numbers and some underlying process-related methodologies, such as lean six sigma, RPA, or BPI, while questioning the past operational habits to improve core KPIs with 2+ digit figures. After the process mining PoC, these stakeholders often take ownership of developing the process mining capability within the organization and might provide it as a service or sprints for projects and programs executed in any parts of the company.
Finally, we need someone to keep the process mining PoC on track. When the process mining model is up and running for the first time, dozens of new opportunities will be immediately identified - how and where process mining could be applied within the organization. This is because companies haven’t harnessed process-related data logs before. New opportunities and application areas are excellent in showing the understanding of process mining, and they should be documented for the future roadmap to guarantee the success of the process mining PoC.
3. Execute the Process Mining PoC as Planned
After carefully planning the process mining PoC project, this part is just following the plan and enjoying the quick wins. Typically, in process mining PoCs, there is a basic training provided simultaneously about both the process mining tool and methodology. In our experience, customers often initiate the flexible SaaS subscription directly from process mining PoC test period, so the business has no cutoff times from enjoying the process mining benefits.
Typical activities in the execution part of a process mining PoC:
- seeing the real as-is process (often for the first time ever)
- hands-on analysis and findings
- creating dashboards with process KPIs
- identifying a happy process and getting benchmarks
- calculating automation rates for RPA
- root-causes findings for any process deviations and bottlenecks
4. Close the Process Mining PoC with Great Results
Finally, the process mining PoC project work should be well-documented, so the project scope and results can be easily communicated to the rest of the organization, especially if you would like to get more buy-in and scale process mining within your organization.
While you deserve to celebrate your process mining PoC success, you should also plan for the future of process mining in your organization. Some important dimensions to consider include:
- finetuning the full process mining implementation roadmap based on the finding related to the IT landscape
- setting responsibilities for next steps
- designing effective process mining governance model
These dimensions ensure a successful and smooth transition from a process mining PoC to a continuous process mining model. A process mining PoC delivers great business value to organizations. You can achieve even greater benefits by having full process mining implementation with always up-to-date data records in your organization. With full implementation of process mining, an organization can measure the performance before and after a specific improvement or automation project. For example, you can leverage the data from deploying a RPA solution in a country, and then calculating how much could be saved by rolling out the same solution globally.
I hope you enjoyed reading these 4 simple steps to achieve a successful process mining PoC that delivers real business value. Check out my webinar where you can learn more tips and tricks in ensuring the success of a process mining PoC.