QPR solutions for retail and distribution

Customer satisfaction and understanding of customers’ needs are vital for retail and distribution industries, as especially consumers are quick to change their supplier when not happy. As employee intensive industry also employee satisfaction, strategy implementation, goal communication and process standardization are vital success factors. Our customers answer to these and many other challenges with solutions using QPR.

Solutions are used for:

  • Improving customer experience
  • Employee satisfaction
  • Boost and maintain sales
  • Strategy implementation
  • Performance management
  • KPI selection
  • Induction
  • Process standardization
  • Quality systems (and certifications)
  • Implementing LEAN retail
  • Moving from result based to performance based management

Solutions delivered:

  • Automated, on-time corporate performance management system
  • Corporate scorecard
  • Chain/brand/business unit level scorecards
  • Corporate process map
  • Quality system
  • Integrated management system




Benefits achieved:

  • Standardized processes
  • Clear rules (“automation”) for launching corrective actions
  • Understanding own team’s role in the process
  • Understanding other teams' roles in the process
  • Change from chain-level to store level management


Selected customer references

Retail and distribution companies know how to become agile and efficient in operations with QPR!

Novard group of companies is a large Russian dynamically developing holding with diversified strategy. It manages business in several sectors: construction, industrial and retail. The group includes a network of shoe caskets “ECONIKA”, investment and development company “CITY-XXI century”, “Rutector” company, “Novard Estate” and “Novard Finance”. Novard Group uses QPR Metrics performance management software for helping holding companies to improve efficiency and the quality of strategic planning and reporting.

North West Corporation
South African NWK (North West Corporation) is a specialist provider of services and products to the agricultural sector with an offering that ranges from financial products to transport and farming equipment. NWK uses QPR to facilitate and establish a cultural change toward becoming a performance-focused organization by automating its balanced scorecard, operational excellence and people performance management


Teknosa, Turkey's leading technology retail chain with over 225 stores in 58 cities uses QPR to ensure quality of service levels to its customers. With QPR it achieved ISO 9001 compliance and brought store quality up to international award winning levels.
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 Suomen Lähikauppa

Suomen Lähikauppa
The Group of Suomen Lähikauppa Ltd (“The convenience store of Finland”) is composed of three independent nationwide retail chains. The group manages its daily business operations by using a QPR Metrics based enterprise resource planning system. This can be accomplished on the store level and from the store perspective, without the need to rely on averages. The management can also allow deviations from targets as long as they know why and get information from the corrective actions.
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