Teknosa Quality Management System Case Study

In 2007, Teknosa – a leading electronics retail chain from Turkey - embarked on a project to improve the efficiency and effectiveness of its management system, for which it had just been awarded the ISO 9001: 2000 compliance certificate. It understood that business excellence is not achieved with a certificate on the wall, or that “excellence” is a continuous state. For Teknosa, achieving and maintaining business excellence would become an ongoing effort, based on a superior level of process and strategy awareness among all of its employees and in everything it does. Download the case study by registering below!