With QPR your organization obtains a comprehensive system for quality management, environmental management, occupational health and safety as well as for the management of industry-specific regulations and standards. Based on a hierarchical process map model, QPR follows the "system of processes" principle that underlines the ISO 9001, TQM and Six Sigma standards, providing your organization with a transparent view of it's end-to-end business processes. QPR complements this with the ability to link process map objects with performance metrics and process related content (your policies, work lists and instructions, templates, eLearning and web content).
Employees benefit from the easy access to all process information that is related to their role, insight in how their activities tie in to that of their (internal) customers and suppliers and the ability to report exceptions (complaints, near misses, out of specs, risks etc.) and collaborate with other workers as part of the system (assign and launch corrective actions, tasks, action plan etc.).
Process owners, quality managers and (internal) auditors benefit from an easy and effective way for managing compliance without having to duplicate documents, actions, tasks, and reporting in many locations. They get a transparent overview of processes, can identify problem areas conveniently, obtain insight in how problems are being handled and get a powerful means for directing and steering improvement initiatives.
Click here for an overview of managing Quality, Environmental Care, Health & Safety with QPR
Manufacturing: Bosch (Bursa Diesel Engine Injector Plant) - Turkey
With the help of QPR quality management system the plant received the prestigious EFQM Excellence Award 2008 for the second time in a row.
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Manufacturing: Stora Enso - Finland
Stora Enso, a worldwide leader in the forrestry and paper manufacturing industry had the typical problems associated with maintaining different sepearate management systems (quality, environmental protection, safety, hygiene etc.): massive overlap and duplication and very little transparency. QPR changed all this by integrating all systems together into one.
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Manufacturing: Bosch Siemens Häusegeräte - Turkey
For Europe's largest domestic appliance manufacturer, quality management is a key business issue. In order to improve transparency, accountability and improve the customer orientation, BHS implemented a quality management system based on QPR ScoreCard and QPR ProcessGuide delivering significant benefits.
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Financial and Insurance: Standard Bank of South Africa -South Africa
Using the Six Sigma framework with QPR software, Standard Bank managed to save a stunning 130 million Rand on operations in 2007. In this webinar, Standard Bank showcases how QPR's combination of process and performance management can lead to significant savings in cost and improvements in quality.
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Financial and Insurance: Commercial Bank of Dubai - United Arab Emirates
With QPR Integrated Management System CBD has a single platform to enhance strategic planning and monitoring based on Balanced Scorecard, and to improve the quality of its operations to comply with the ISO 9001 standard.
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Healthcare: Pirkanmaa District Hospital - Finland
The Pirkanmaa Hospital district decided to tackle business environment challenges with Quality Managent. QPR was chosen to deliver process orientation and development. Now patients’ expectations can be met better. At the same time employees’ self determination and initiatives have been improved.
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Healthcare: Hronovce Mental Hospital - Slovakia
With QPR the hospital better services patients, improves staff motivation, became ISO 9001 certified, improved the quality of management decisions and strengthened its public image.
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Construction and Engineering: Skanska - Finland
Occupational Health is a key business issue for Skanska, a leader in construction projects in Europe. with QPR it managed to drastically improve safety on and around construction projects, resulting in Skanska getting nominated for and winning the prestigious European Risk Management Best Practices Award!
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Travel and Transportation: South African Airways - South Africa
With a fleet of 54 aircraft, 9500 employees and serving over 9.2 passengers per year in a highly volatile industry, South African Airways uses fully QPR based "Infinity Peak Performance" to navigate the company toward operational excellence.
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Retail and Distribution: Teknosa - Turkey
With over 225 consumer electronics stores in 58 cities, Teknosa uses QPR to ensure quality of service levels to its customers. With QPR it achieved ISO 9001 compliance and brought store quality up to International Award winning levels.
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Read about what our customers say
Learn from Bloor Research's Business Process Management (BPM) specialist Simon Holloway about the key facets to keep in mind when choosing technology to support your BPM effort.
"QPR has made our management processes very efficient"
Gökhan Ugurlu, Director, Customer Care, BSH
"Gives management a good basis for decision making"
Randi Hestnes, Vice President, Strategic Projects, Innovation Norway
"Has increased our communication transparency and understanding"
Mirjam Thuering, Head of Data Management & Analysis, Swisscom Fixnet
"We received 11 bids. None of the other systems could compare to QPR"
Martie Daniels, Manager Performance Management, Human Resources, South African Airways
"QPR is very easy to work with"
Pia Conradsen, LEAN Manager, TRE-FOR
"We are impressed with the ease of use"
Luc Mertens, International Director ICT & Processes, Eandis
"Allows us to link all documents and records in an easy way"
Linda Mikeskova, Quality Manager, Topolcany Hospital
"Helped us increase patient focus, clarify responsibilities and reduce overlapping work"
Juha Heino, Development Manager, Pirkanmaa Hospital Disctrict
"Has reduced work volumes by a signifant degree. We are now using a single reporting tool"
Riku Kolhonen, Quality Manager, Skanska
"I certainly recommend to start using QPR immediately"
Juha IsoMäki, Quality Manager, Stora Enso Packaging