Travel and Transportation
“Compared to several other systems we explored, QPR provided the end-to-end solution we were looking for to measure organizational and employee performance.”
Martie Daniels
Manager, Performance Management, Human Resources
South African Airways
South Africa
Selected Customer References
| Customer: | Country: |
Carris. Turning strategy into execution had become a problem for Carris, the main public transport operator in the Lisbon area with 2,800 employees and transporting over 300 million passengers each year. QPR ScoreCard allowed Carris to upgrade its Balanced Scorecard implementation by providing the needed scalability and flexibility in terms of scorecard maintenance and integration with different existing business systems and files.
| Portugal |
Gulf Agency Company. Seeking to expand its quality management system to include the management and execution of strategy, Gulf Agency Company, the world's leading provider of shipping, logistics and marine services, decided to implement the Balanced Scorecard methodology and roll it out across the organization globally, and involving over 8000 employees. It chose QPR ScoreCard as the preferred software platform for reasons of usability, feature richness and cost effectiveness.
| United Arab Emirates |
H.I.S., a comprehensive travel company providing overseas business trips, group tours and package tours, enhanced transparency in management by using QPR for J-SOX. The company was urged to respond Japan Sarbanes-Oxley Act (JSOX Act) coming into effect with an effective system to unify the management of internal control. QPR J-SOX brought forward the business visualization and highlighted the need for interactivity in everyday work between departments, crucially helping in revaluating process interfaces. As a result of all this, our operational efficiency and productivity is increasing.
| Japan |
Imam Khomeini Port and Maritime Organization manages one of Iran’s biggest commercial ports, through which half of Iran’s oil and non-oil export/import activities take place, with QPR ScoreCard giving strategic outlook and alignment. QPR ScoreCard transformed the port into strategy oriented organization through facilitating strategic communication rather than dispread improvement. The new approach allowed the port managers to change "talk to walk". The strategic performance of the port organization is now crystallized in five perspectives.
| Iran |
PostParcels the parcel division of Swiss Post, is the leader in parcel distribution. To improve the ability to compare different regions and offices PostParcels introduced QPR ScoreCard for monitoring financial key indicators and other leading success factors such as customer satisfaction and skills of personnel. Employees can make use of the 24-hour availability of performance data. By using internal benchmarks and learning curves, competition as well as communication among the departments and employees is enhanced.
| Switzerland |
San Diego Regional Airport Authority. QPR provides the San Diego Airport Authority decision makers the ability to collaborate in a real time online environment and to continually assess and improve airport operations.
| USA |
South African Airways. With a fleet of 54 aircraft, 9,500 employees and serving over 9.2 million passengers per year in a highly volatile industry, South African Airways uses fully QPR based "Infinity Peak Performance" to navigate the company toward operational excellence.
| South Africa |
