Retail and Distribution
”We needed a way to automate the performance management process and at the same time be able to provide a direct link between our key performance indicators and our key business processes. QPR provided us that.”
Andrey Karpin,
VP of Business Development,
Alina Group of Companies
Kazakhstan
Customer Videos
South African NWK (Noth West Corporation) is a specialist provider of services and products to the agricultural sector with an offering that ranges from financial products to transport and farming equipment. NWK uses QPR to facilitate and establish a cultural change toward becoming a performance-focused organization by automating its balanced scorecard, operational excellence and people performance management.
Selected Customer References
| Customer: | Country: |
|
Alina Group. Managing rapid organizational growth lead Central Asia's largest decorative construction material provider Alina adopted the balanced scorecard methodology. QPR ScoreCard allowed it to automate its BSC implementation and deploy it to include over 280 users in just 8 days. As quality is a key competitive advantage for the Alina group, the ability to link KPI's with documented process maps in QPR ProcessGuide ensures employees never lose sight of the processes that drive company performance.
|
Kazakhstan |
|
Home Interiors, the largest direct seller of home accessories in North America, aligns its Strategic Plan in Mexico with QPR ScoreCard. Home Interiors de México initiated the project to measure performance through the use of Balanced Scorecard methodology for several reasons, e.g. the growth level of sales had started to slow down and time and money were invested in isolated tactics to strengthen sales but results were barely visible. The use of QPR software provides Home Interiors de México with an integral solution that enables them to facilitate internal communication within the organization, allowing them to work in a more efficient way, since they can now allocate the resources to the areas with a larger strategic impact.
|
Mexico |
|
The Group of Suomen Lähikauppa Ltd (“The convenience store of Finland”) is composed of three independent nation- wide retail chains. The Group manages its daily business operations by using a QPR ScoreCard based enterprise resource planning system. This can be accomplished on the store level and from the store perspective, without the need to rely on averages. The management can also allow deviations from targets as long as they know why and get information from the corrective actions.
|
Finland |
|
Teknosa, Turkey's leading technology retail chain with over 225 stores in 58 cities uses QPR to ensure quality of service levels to its customers. With QPR it achieved ISO 9001 compliance and brought store quality up to International Award winning levels
|
Turkey |
|
TRE-FOR is an energy and utility company in Denmark providing more than 130,000 customers with electricity, water, district heating, and cable-services (Internet, TV and phone). The Company chose QPR ScoreCard to actively work with the strategies, to have one tool for coordinating of and following up on the fulfillment of strategic action plans, gathering and visualizing critical information/Key Performance Indicators, and to obtaining fast and flexible management information. Encouraged by the good experience with QPR ScoreCard, a LEAN project was executed with QPR ProcessGuide. Thanks to the combine use of QPR ScoreCard and QPR ProcessGuide, it is possible to measure not only the company’s performance in the balanced scorecard but also the progress in solved problems, decreasing process time and suddenly free resources. |
Denmark |
