Healthcare
“With the extra focus on key performance indicators that the QPR ScoreCard provides, nursing managers at Children’s have become more proactive in adjusting staffing levels, and operating margins are improving.”
Maribeth Quinn,
Director Business Process Improvement Department.
Columbus Children's hospital
USA
Selected Customer References
| Customer: | Country: |
Columbus Children's hospital. Quality of care is a key business issue for Columbus Children's hospital. With 4,800 employees and admitting over 14,000 patients every year, the Hospital was seeking to improve its processes to ensure the delivery of exceptional quality in a most efficient manner. It chose balanced scorecard to help focus its employees on realizing the strategic plan and decided QPR ScoreCard to be most suited for its needs.
| USA |
Dr. Gharazi General Hospital. How to stay among the best with analysis of results and re-engineering of processes when traditional methods reflects time-consuming and poor outcome? QPR ScoreCard dashboards have proven to be a great medium for communication between the staff and managers and provide a quick visual way of understanding the overall status of the hospital organization. Hospital's management experienced that QPR collaborative system hit targets of multidisciplinary medical team in critical processes, and it can attract attention and consensus to get ahead of minimum requirements.
| Iran |
The Evangelische Heimstiftung GmbH (the “Evangelical Home Foundation”) in Stuttgart, Germany, is the leading provider of elderly care services in Baden-Wuerttemberg. With the help of QPR ScoreCard it has succeeded in establishing a balance between a non-profit image and the necessity of doing business across all levels of the enterprise boundaries.
| Germany |
H. Familie Group. Being a group of 5 mental health and nursing home institutions, H. Familie needed an effective way of translating and communicating its vision and strategy to all parts of the organization. QPR helped it implement an effective balanced scorecard strategy management system, backed up with a quality management system that allowed it to comply with Government regulations for transparent management. With QPR ScoreCard and QPR ProcessGuide the system could go live and deliver Return on Investment within 9 months of choosing the software!
| Belgium |
Hronovce Mental Hospital. Faced with low revenues and increased competition, which demanded more focus on quality and better patient service, Hronovcve Mental Hospital realized it needed to improve the effectiveness and efficiency of hospital operations. With QPR's Integrated Management System for Healthcare the hospital has become process-oriented, therefore better service patients, improve staff motivation, become ISO 9001 certified, improve the quality of management decisions and strengthen its public image.
| Slovakia |
Izmit Government Hospital, providing inspection, diagnosis and investigatory outpatient and inpatient treatment to approximately 810,000 patients in Turkey, offers high quality services with QPR ProcessGuide. The Quality Management System Model comprised core processes, patient support processes and other support processes, providing a comprehensive framework for the hospital’s structure and operations. Managing and measuring these processes became easier using QPR ProcessGuide.
| Turkey |
Pirkanmaa Hospital District provides specialist healthcare to more than a million Finns. Healthcare faces new challenges through many changes in operating environment, e.g. like aging population and competition on skilled professionals. The Hospital district decided to tackle these challenges by process management. QPR ProcessGuide was chosen to be the tool for process orientation and development. Now patients’ expectations can be met better and their roles activated. At the same time employees’ self-determination and initiatives has been increased.
| Finland |
Preston NHS Primary Care Trust. Faced with the need to manage an increasing number of performance indicators across the organization and the need to share information with a growing amount of individuals and stakeholders, Preston Primary Care Trust soon realized that their Microsoft Excel based reporting structure would become the cause of a major pain. It treated the pain with QPR, which is now helping it to more easily monitor and report performance and improve health services to the local population.
| United Kingdom |
Slovak Diagnostic Group incorporates four modern healthcare facilities focused on magnetic resonance. Progressively orientated management of the Group identified the need for managing its facilities – not just on the operative and daily basis – but also with strategic orientation on performance development and efficiency and on the quality of services. To achieve these they chose QPR’s performance management software QPR ScoreCard. Encouraged by the success with it, the Group has decided to continue to process management and optimization with the help of QPR ProcessGuide process management software.
| Slovakia |
Topolcany Hospital. With highly unprofitable operations, Topolcany hospital management faced the decision on how to sustain the hospital long term. Read how QPR helped the hospital improve quality, get ISO 9001 certified and was able to attract more patients and improve work efficiency.
| Slovakia |
