Central Government
"We now have an overall system available, giving us all the information we need. The targets of the process work are linked to the strategy. The strategy is also implemented by the process work",
Jukka Hänninen
captain
National Defense University
Finland
Selected Customer References
| Customer: | Country: |
Abu Dhabi Sewerage Services Company (ADSSC)
| United Arab Emirates |
Bank of Indonesia. Seeking to improve transparency in management reporting and accountability for performance improvement, Bank of Indonesia implemented a performance management system, based on the balanced scorecard methodology, using QPR ScoreCard. In little over two months all 29 directorates of the bank were live with the new automated performance management system serving more than 100 employees.
| Indonesia. |
Caisse Nationale D'Assurance Vieillese (CNAV) . Facing an increase of over 60% in the amount of citizens depending on its services and a decrease in available resources, France's Caisse Nationale D'Assurance Vieillese (CNAV) - managing pensions - realized it had to become able to do more with less, i.e. improve its' operational performance. QPR ScoreCard allowed it to improve employee motivation and improve performance by automating data collection and reporting, improving transparency and linking personnel incentives with performance achievements for 16 regional offices and 4 oversees offices, involving 13,000 staff.
| France |
Dr. Gharazi General Hospital. How to stay among the best with analysis of results and re-engineering of processes when traditional methods reflects time-consuming and poor outcome. QPR ScoreCard dashboards have proven to be a great medium for communication between the staff and managers and provide a quick visual way of understanding the overall status of the hospital organization. Hospital's management experienced that QPR collaborative system hit targets of multidisciplinary medical team in critical processes, and it can attract attention and consensus to get ahead of minimum requirements.
| Iran |
Emirates Identity Authority (EIDA), an independent federal authority in the United Arab Emirates, had a need for clear performance indicators for evaluation of all the activities. Its PRIDC Program won the Information Technology Award at the Government Technology Summit in Puckett, Thailand.
| United Arab Emirates |
The Finnish Defense Forces Electronics Centre, the business unit responsible of maintaining and servicing the electronics systems for the Finnish Defense Force, was challenged to make strategy tangible by finding concrete measures. QPR ScoreCard was introduced to ease manual updating process for scorecard measures. Balanced Scorecard has forced people to look at the strategically important issues more frequently, which has created positive focus towards strategy implementation.
| Finland |
The Finnish Maritime Administration (FMA) had a strategic aim to harmonized administration management. The management system for a future was established, with process descriptions making services even more customer-oriented. The Finnish Maritime Administration (FMA) ensures safe shipping with a management system by QPR Software.
| Finland |
Finnish Ministry of Trade and Industry excels in efficiency and commitment enabled by QPR ScoreCard. Implementation of QPR ScoreCard drove focus on relevant issues, balanced scorecard enabled to function independently in units. Visibility of scorecards and measures had a positive impact on the learning curve and on finding the best practices providing a possibility of comparing procedures as well as working idea “distributor”.
| Finland |
The Finnish Defense University, conducting research in military sciences and arranging education, needed a good and user friendly tool for process descriptions and for implementing their scorecards. QPR ScoreCard was implemented to enable easily available figures and easily visualized realization of the strategy. Implemented system widely available, giving all the needed information, aligning the process work with the strategy and enabling effective communication of the strategy.
| Finland |
Imam Khomeini Port and Maritime Organization manages one of Iran’s biggest commercial ports, through which half of Iran’s oil and non-oil export/import activities take place, with QPR ScoreCard giving strategic outlook and alignment. QPR ScoreCard transformed the port into strategy oriented organization through facilitating strategic communication rather than dispread improvement. The new approach allowed the port managers to change "talk" to "walk". The strategic performance of the port organization is now crystallized in five perspectives.
| Iran |
Innovation Norway, state-owned agency offering products and services intended to help boost innovation in business and industry nationwide, foster regional development and promote Norwegian industry and Norway as a tourist destination, enhances Performance and Process Management with QPR. Through QPR ScoreCard critical target data is made available to each office through an individual scorecard. This way the managers all over the country have a common focus in their management follow-up. In addition to meeting the goals of uniformity, simplicity, consistency, flexibility, and integration, Innovation Norway achieved knowledge transfer from its employees during developing the processes.
| Norway |
Korea Research Institute for Vocational Education and Training (KRIVET), one of the major government-sponsored research institutes in Korea, chose QPR ScoreCard for organizational process innovation. QPR solution provides not only the tools but also the experiences and thus, best practices of strategy management. Now most of the staffs are able to participate in the innovation process to attain the goal, with one picture of the institute and one-mindedness.
| Korea |
