Business Process Management

Business Process Management Explained

Business Process Management (BPM for short) stands for a new management discipline that encourages you to take a different look at your organization, one that measures your performance, quality and operations in a way your stakeholders view it. How competitive, compliant or attractive are you when measured from their viewpoint?

Business Process Management (BPM) helps you focus on developing and managing value-adding processes more effectively in order to improve their efficiency, reduce costs and ensure compliance to legal, risk and quality mandates. In order to help you improve the overall performance of your organization, BPM recommends you take a detailed look at your processes by identifying and documenting these in participation with all process participants. Insight in these processes will allow you to more easy identify opportunities for improvement, be it from a process-cycle, process cost, IT-development, risk or compliance viewpoint. It may result in a decision to outsource a process, improve it, re-engineer it or automate it.

Combined with supporting technology like the QPR BPM Suite, Business Process Management improves the operational business agility of your organization and provides a proven driver for:

Improve your competitiveness

BPM allows you to optimize the allocation of resources, reduce process cycle times and cost, and enable your organization to react faster to opportunities caused by changes in customer, distributor and supplier demands. BPM provides your organization with a holistic ad complete view of end-to-end processes, which is a key requirement for any process improvement effort. Apart from a process map this includes information about cycle times, costs and strategy aligment.

Improve compliance with regulatory, risk and quality mandates

BPM provides your organization with insight in your operational and reporting processes, which makes the identification of risks and potential breaches with regulatory or quality mandates more effective: It allows you to make sure every risk will be identified and covered with an appropriate control.

Improve Corporate Performance Management

BPM provides your organization with insight in the processes that determine key performance indicator (KPI) outcomes, while ensuring that your process improvement efforts are aligned with the strategic direction of your organization. BPM furthermore helps you identify the state and performance of key business processes together with insight on where an improvement effort will provide the biggest bang for the buck.

Your organization’s ability to provide your customers what they want, when they want it, in the most cost-effective manner, strongly influences your competitive advantage. BPM technology provides you with a powerful lever for continuously and rapidly adapting your business to capitalize on the changing demands of your business environment.