QPR and Quality
High quality and satisfied customers are important to us. This is self-evident as our software and services are used globally for executing quality systems and for achieving quality certifications. Logically, our own quality system is certified. Scope of our ISO 9001:2008 quality certificate is design, marketing and delivering software and services and solutions for Process Excellence.
We have the following three Quality Objectives with following measures:
Easy to use products
Annual Customer Satisfaction Survey, feedback from user days, daily interaction with customers.
Satisfied service customers
Annual Customer Satisfaction Survey, customer specific surveys after the service is delivered, daily interaction with customers.
Good customer loyalty
Annual churn of our software subscription and maintenance customers.
